Runtime Error?

[Guest]

Internet Explorer stopped working when the following error was displayed:
Microsoft Visual C++Runtime Library - Runtime Error Program: C:\Program
Files\Internet Explorer \iexplore.exc
I've rebooted, etc...but now can not open Internet Explorer. I click on the
icon and get the above message. I can get on line with MSN Explorer (the
butterfly) but not with Internet Explorer? Anyone know what the fix is?
Mick

 

[Don Varnau]

Hi,
The Google toolbar has been causing runtime errors recently. Try
uninstalling the Google toolbar from Control Panel> Add/remove programs. You
may be able to reinstall it, or you may have to wait for the next version.

Another program, probably malware, might be causing this. See these sites
for help:
See: http://mvps.org/winhelp2002/unwanted.htm
The Parasite Fight http://www.aumha.org/a/quickfix.htm
More security tips at http://www.aumha.org/a/parasite.htm
Bugs, Glitches & Stuffups: http://www.mvps.org/inetexplorer/Darnit.htm
What you can do about spyware and other unwanted software:
http://www.microsoft.com/athome/security/spyware/spywarewhat.mspx

Hope this helps,
Don
[MS MVP- IE]

 

[Jon Kennedy]

As Don mentioned - this error has been commonly associated with Google
Toolbar - after they rolled out version 3.x. I wrote Google Toolbar
Support, and here is their response - maybe you could help them out, if you
haven't fixed this problem already:

For your advanced users, we'd be extremely appreciative of any memory
dumps they could provide to us on any of these Toolbar attributed crashes.
Here's how:

To do so, please open and use Internet Explorer (IE) in a special
diagnostic mode. Once this error reproduces itself, IE will then create a
memory dump file. Please attach this memory dump file to your reply.
Here's the details:

Open IE with the diagnostic tool:
1. Please close all other instances of Internet Explorer.
2. Open a command prompt by clicking the Start button, > "Run," > type
"cmd" and press Enter.
3. Navigate to the folder that IE is installed in. For example, if you've
installed IE on your C: drive, type the following and press Enter:
"cd C:\Program Files\Internet Explorer\" (Without quotes).
4. Once you've navigated to the Internet Explorer folder, type the
following command (without quotes):

" ntsd -g iexplore.exe "

5. This will launch IE in s special diagnostic mode. (Note: please do not
close the command dialog window, we will need to use this window again
later).
6. If IE crashes, click "Yes" or "OK" to the crash window.
7. Next, switch back to the command dialog window, and type the following
(without quotes):

" .dump c:\dump.dmp " (Please note the initial dot before "dump")

8. Finally, please send us the file named "dump.dmp" directly under the
C:\ drive.

For non advanced users, simply instruct them to uninstall and reinstall
the latest version of the Google Toolbar from http://toolbar.google.com.
Details:

Some users have reported that uninstalling the Google Toolbar, and
reinstalling the latest version resolves this difficulty. Instructions for
the Microsoft Internet Explorer appear below:


MICROSOFT INTERNET EXPLORER
1. Select "Settings" from the Windows "Start" menu.
2. Click on "Control Panel" and then "Add or Remove Programs."
3. Select "Google Toolbar for IE" and click the "Remove" button.
4. Once the Toolbar is uninstalled, please close all Microsoft Internet
Explorer windows. Then, reinstall the Google Toolbar by visiting
http://toolbar.google.com

If users experience this difficulty after installing the latest version of
the Toolbar, please have them contact us directly.

We appreciate your assistance, and look forward to your reply.

Regards,
The Google Team
(e-mail address removed)