RUNDLL problem...

[shawn]

I hope someone can help me. For about 2 weeks now,
everytime I try to do anything from MY separate desktop
(windows xp, pro edition),a message pops up, labeled
RUNDLL, and then the message reads "an exception has
occurred while trying to run "H:\windows\system32
\btien.dll,download". I have no idea what this is, or how
to get rid of it. I think it might be a virus, but I
really don't know. I would REALLY appreciate it if
someone familiar with this problem could email me and
tell me how to fix this problem. Thanks a whole lot, in
advance.

SHAWN

 

[Guest]

-----Original Message-----
I hope someone can help me. For about 2 weeks now,
everytime I try to do anything from MY separate desktop
(windows xp, pro edition),a message pops up, labeled
RUNDLL, and then the message reads "an exception has
occurred while trying to run "H:\windows\system32
\btien.dll,download". I have no idea what this is, or how
to get rid of it. I think it might be a virus, but I
really don't know. I would REALLY appreciate it if
someone familiar with this problem could email me and
tell me how to fix this problem. Thanks a whole lot, in
advance.

SHAWN
.
I think that it is a virus as well but I dont know for

sure,Best buy opens at 9am perhaps sooner due to the
holidays go there and buy a good virus scanning program.I
have been using norton for three years and have yet to
have a virus get on my computer.