Roll back?

[Futuramaboy]

I currently own a audio input interface called MobilePre USB.
I have recently purchased a computer with Windows Vista which (I think) is
using service pack one (not sure how to check this!).

The audio interface has been causing my computer to crash (blue screen) and
having contacted the company they have told me that the hardware is not
supported by Vista service pack one.
They did say though that I can "roll-back" my system which would cure the
problem. I am unsure about how to do this or whether this is safe to do.
Any advice would be much appreciated. Thanks!

 

[Mick Murphy]

Click on Start>right-click Computer>Left-click Properties
There you will see what version you are using.

Service Pack 1 for Vista is a combination of Security and Performance updates.
"Roll Back", uninstalling it is a backwards step in the setup of your
computer.

Simple answer: don't do it, buy new vista compatible Hardware!

 

[Mick Murphy]

One thing I forgot to tell you.
It has nothing to do with vista supporting it!
The MobilePre mob are responsibile for writing the Drivers to make it
compatible with vista.
They can not be bothered doing it, hence your problem!

 

[Futuramaboy]

Hi Mick,

Thanks for that.
I've followed your instructions. Looking at the System the following info is
listed:...

Windows Edition: Windows Vista Home Premium
System Type: 32 Bit Operating System

But it doesn't state whether it's service pack one or two....Any other way I
can check?
Maybe I'm being incredibly thick?.... Don't answer that!

 

[Dave T.]

Hi Mick,

Thanks for that.
I've followed your instructions. Looking at the System the following info is
listed:...

Windows Edition: Windows Vista Home Premium
System Type: 32 Bit Operating System

But it doesn't state whether it's service pack one or two....Any other way I
can check?
Maybe I'm being incredibly thick?.... Don't answer that!

If it was SP1 it would say so on that page.

 

[Colin Barnhorst]

Hi Mick,

Thanks for that.
I've followed your instructions. Looking at the System the following info
is
listed:...

Windows Edition: Windows Vista Home Premium
System Type: 32 Bit Operating System

But it doesn't state whether it's service pack one or two....Any other way
I
can check?
Maybe I'm being incredibly thick?.... Don't answer that!

There is no SP2 so of course it won't say that. If it does not say SP1 then
click on the Start Orb and type 'winver' in the Start/Search box and hit
Enter. The second line on the page will say "Version 6.0 (Build 6001:
Service Pack 1)" if SP1 came installed on your computer. If it does not
then you still have the original version of Vista. If it does it means that
the version of Vista on your computer has SP1 built in. If so, you cannot
"roll back" because there is nothing to roll back to since SP1 was not
applied separately.