right-click menu delay on desktop

[D2R2]

Hi,

When I right-click on a folder on a file on my desktop, there is a very very
long delay before the menu appears... system seems to freeze, than, after 1
minute, everything become normal. I can right-click again normally. It
happens very often... Any idea of what could be the problem ?

for info : I have Win XP pro SP1 updated. Office 2003 pro. Norton AV 2004.
ZoneAlarm Firewall.

I destactivated many right-click menu items (new documents), but it changes
nothing.

It is very annoying. It began to do this since I installed office 2003 and
updated Acrobat Reader 6. But it happens even if I do not launch these apps.
So I suppose there is no direct relation.

Thank you for any help/advice.

Luke

 

[Guest]

Use The Force Luke...

Obi-Half Kenobe

 

[Rebecca Chen [MSFT]]

Hi Luke,

Thank you for your post!

Before we go any further, please let me know does this issue occur on
certain type of file or all type of files?

I suggest you use the following steps to isolate this issue:
Boot in Safe Mode, does this issue occur? If the issue does not occur,
please refer to the following KB to perform a Clean Boot:

Q310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/support/kb/articles/q310/3/53.asp

According to my experience, this issue could also occur if
anti-virus/firewall scan for the file or folder. Please temporarily remove
the anti-virus and firewall in Add/Remove Program to isolate this.

If the issue persists, please take a screen shot when you right click a
folder or a file and post here. In addition, please also save the system
information to (e-mail address removed) for research.

To save the system information file:
1) Click the Start-> Run->type"msinfo32"(without quotation marks)-> click
OK.
2) In the System Information window, click the File-> "Save..."

In addition, if this issue only occurs recently, you may consider using
System Restore to revert the system to a previous good state:
How to restore the operating system to a previous state in Windows XP
http://support.microsoft.com/default.aspx?kbid=306084

Any further questions, please feel free to let me know.

Have a nice day!

Best regards,

Rebecca Chen

MCSE2000 MCDBA CCNA


Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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