retreving files

[Guest]

I am attempting to open a file that was created by another user account
member. I had deleted her user account and now we are attempting to open for
her some files that she had created. We get to the file location, attempt to
open but the dialog box opens and tells us this is a restricted file and we
can't open it. How can we get these files open?? PLEASE HELP!!!!

 

[garfield-n-odie [MVP]]

What version of Word? What does the error message say EXACTLY?

 

[Guest]

the version is Word 2000 and the message is ACCESS IS DENIED

 

[garfield-n-odie [MVP]]

Those three little words do not remotely resemble "this is a restricted
file and we can't open it". I don't think there is an actual solution
to the imaginary error message you first mentioned, but the usual
solution to access being denied to a file or folder is described at
http://support.microsoft.com/?kbid=308421 "How to take ownership of a
file or folder in Windows XP".