restoring quarantined files

[Guri Gemer]

i have quarantined files using the microsoft antispyware.
whem i choose "manage spyware quarantine" from Tools -->
spyware scan , the program doesn't respond.
i've also tried to restore my windows xp to previous day
(before the antispyware quarantined the files) in vain.
how can i restore the files?
your prompt help please.

 

[Bill Sanderson]

System restore does not back up user data.

Have you given it a good long time? Others have reported some lengthy
delays for some operations, but I don't know what to expect for this one.

Another thought is to try the operation in safe mode--I've no particular
reason to think that might work better, but there will be less running on
the machine, so if there's some conflict it could work better.

 

[JRosenfeld]

I take it you've tried the obvious:
Tools, spyware scan, manage spyware quarantine. You should
be able to check and remove from quarantine, which
restores the files or registry entries that were
quarantined.

 

[Roxy]

I am having the same problem. I restored the files from
the quarantine and told it to ignore them in the future.
I checked my folder and the files were back. I restarted
the computer and the files were gone again. I went back
into the quarantine and it is empty. I know the data is
still because my harddrive space did not go down. So any
ideas on how to get the files to show again?

 

[Guest]

10-x alot
i had to wait 6 hours (in safe mode) and then i got the
"manage spyware quarantine" page.
Guri

 

[Bill Sanderson]

And did it then work? If so, I would definitely STRONGLY recommend moving
what you want to keep to a different location, outside of \program
files--perhaps "My Music" for example.

I've seen some reports of folks getting stuff back from Quarantine and then
losing it on the next boot, so I would be VERY cautious.

Congratulations--I don't know if I could have been so patient--I suspect
not.

 

[Guest]

Word. The program quarantined my Kazaa and Morpheus
folders (lots of music!), and after I told it to ignore
them, they disappeared. I didn't even have the P2P
programs installed! It just quarantined the folders
because of the name! Jesus, somebody help! Is there any
way to get this stuff back?

 

[John]

Not unless you are running an undelete monitoring tool or you have an
offline backup. Offline backups are very important - burn you files to
another hard disk, cd, or dvd - at least twice.

 

[Bill Sanderson]

If the files are in quarantine, you should be able to get them back via
Tools, Spyware Scan, Manage Spyware Quarantine. For some users, there is
apparently a substantial delay for the UI for this page to become "live."
One poster here cited 6 hours! (He also had Kazaa files in quarantine.)

 

[David M]

how did u fix the problem i have the same one (pls give specifics - am a
novice computer user).
thnx

 

[John]

Well, that's good news at least in that instance. Good suggestion about
moving those files to a new location rather than default too.

 

[Bill Sanderson]

David - are you able to see the other responses to the post to which you
responded?