Restart on shutdown, system slowness after 1hr+ of use

[Rabby]

Hello, and thank you for your help.

Problem 1:

I'm currently running Windows XP Pro on my computer. I rarely shut
down my computer, the last time it's completely shut down was about a
month ago -- I shut it down from the Start button, and the computer
turned off. The problem I'm encountering now, I've only noticed in the
past couple of days -- when I try to shut the computer down, it
restarts instead.

I've tried to shut the computer down via:

1. Start button
2. Hard power button

However, in both cases, the computer simply restarts instead. When
shutting down from Windows, it reaches the "Windows is now shutting
down." screen. Then it reboots.

I've unplugged all USB devices, and disabled "Automatically restart on
System Failure" in the Startup and Recovery section of System
Properties. Also, I've checked the "Wake on" settings in the BIOS --
they are all disabled. Strangely enough, the problem persists. I've
checked back, and the box is indeed unchecked. Can anyone offer me any
other suggestions?


Problem 2:

I cannot identify a specific pattern as of yet, but after about one or
two hours of use after reboot, Windows slows to a crawl. If I have
several applications open, I'll be able to alt-tab between them, and
they'll come to the foreground immediately. However, I cannot interact
with them. Each mouse click registers after a minute or two. Symptoms
that I've noticed, but cannot replicate include:

1. The initial slowness lasts for a duration of about 5 minutes. It
would slow down again after 10-15 minutes, and the slowness would last
longer and longer.

2. If I'm running a computer game, like World of Warcraft, the problem
does not appear until I've exited from the game. i.e., I can play for
over 2 hours without experiencing any problems, then when I exit to
windows, the system slows.

3. The task manager shows no processes occupying CPU time during the
slowness.


I noticed the two problems pretty much simultaneously: The slow/freeze
occurred, and when I try to shut down the computer, problem 1 occurs.

Any help would be very appreciated. Thank you very much.

Rabby

 

[Guest]

Spyware/Virus Removal and Prevention:
http://www.fixyourwindows.com/windowsxpsolutions.htm
(Links to online virus scans on the same page)

How to optimize Windows XP, 2000, ME
for the best performance (Step-by-step Visual Guide):
http://www.fixyourwindows.com/optimizewindows.htm

Good Luck!

P.S. Shut it down every night.

 

[Rabby]

Thank you for the response. I've done the following:

1. Update my antivirus and adware-removal programs. I'm currently
using Norton Antivirus 2005 updated just today, as well as updated
versions of AdAware and SpyBot.

2. Performed, in the following order, Norton Antivirus scan twice,
SpyBot twice, and AdAware twice under safe mode, with the ethernet
cable disconnected.

3. Ran HijackThis, and took out everything I was able to recognize as
superfluous. The log file can be found below.

4. Removed all unnecessary startup applications following the
instructions of
http://www.fixyourwindows.com/optimizewindowsstartup.htm.

The problem still persists. After a few hours of usage, the computer
suddenly slows and the symptoms I described before occurs. It doesn't
seem like a process is taking up all the CPU time, since task manager
does not show the CPU being occupied by any process besides System Idle
Process. Also, I've found that even if I alt-tab out of a game, the
system hangs when windows shows up.

Thanks for your time.

Rabby

HijackThis log:

Logfile of HijackThis v1.99.0
Scan saved at 12:05:22 AM, on 2/6/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\System32\Ati2evxx.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\WINDOWS\system32\Ati2evxx.exe
E:\WINDOWS\Explorer.EXE
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\WINDOWS\System32\ctfmon.exe
E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
E:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
E:\WINDOWS\system32\spoolsv.exe
E:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
E:\Program Files\Norton AntiVirus\navapsvc.exe
E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
E:\Program Files\Mozilla Firefox\firefox.exe
E:\Program Files\Messenger\msmsgs.exe
E:\Documents and Settings\Rabby\Desktop\Apps\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://hereandnow.northwestern.edu/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet
Settings,ProxyServer = http=http://proxy.itcs.northwestern.edu:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
- E:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
E:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: IeCatch2 Class - {A5366673-E8CA-11D3-9CD9-0090271D075B} -
E:\PROGRA~1\FlashGet\jccatch.dll
O2 - BHO: Google Toolbar Helper -
{AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program
files\google\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} -
E:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} -
E:\PROGRA~1\FlashGet\fgiebar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} -
E:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
e:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}
- E:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] E:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE
/Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [IMEKRMIG6.1] E:\WINDOWS\ime\imkr6_1\IMEKRMIG.EXE
O4 - HKLM\..\Run: [MSPY2002]
E:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync]
E:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A]
E:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] E:\Program Files\Common
Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
E:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\System32\ctfmon.exe
O8 - Extra context menu item: &Google Search - res://e:\program
files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://e:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page -
res://e:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Download All by FlashGet - E:\Program
Files\FlashGet\jc_all.htm
O8 - Extra context menu item: Download using FlashGet - E:\Program
Files\FlashGet\jc_link.htm
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags
Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus
scanner) -
http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) -
http://207.188.7.150/017b344310588e0c6e01/netzip/RdxIE601.cab
O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl
Class) -
http://www.imagestation.com/common/classes/batchdwnl.cab?version=4,3,2,20802
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI
Utility Class) -
http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient
Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF}
(MsnMessengerSetupDownloadControl Class) -
http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown
Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} -
E:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. -
E:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - E:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager - Symantec Corporation -
E:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation -
E:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation -
E:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec
Corporation - E:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec
Corporation - E:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - E:\Program Files\Norton
AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation -
E:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation
- E:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - E:\Program
Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

 

[Rabby]

Just to follow up on my own thread:

I believe the problem was caused by the language bar. I had Chinese
and Japanese in the language bar, and after separating it from the task
bar, it appears to be the only part of windows that had the time-glass
icon when I moused over it. I've disabled the language bar, and hasn't
encountered the system hanging problem since.

I read a thread about someone encountering a similar problem, but he
traced it to having windows start in a non-English language in the
language bar. Are there identified issues with the language bar?

Thanks.

Rabby