Remote Support Question

[CEV]

We have less than 50 pc's currently setup in a workgroup environment. There
is 1 seperate building in town that is connected to our workgroup. Almost
everyone here is very computer illiterate. I am often showing them how to do
minor things in different programs such as Word or other various things with
there pc's. Instead of running around alot I am wondering if there would be
a fats and easy way for me to connect to there pc and show them what they
need? I know WinXP's Remote Support could be used for this but then the user
would have to go to the trouble of inviting me and then giving me control
after I connect to there pc. Is there a faster way of me just accessing
there pc on my own like Remote Desktop allows me to but also have the user
able to see what I am doing?

Thank You,

Chad

 

[Sooner Al [MVP]]

For a small work group you might be able to use this method particularly if
your connecting the buildings via a VPN. I have used it through a VPN in the
past. Note you may need to modify the RCTICKET field in the invitation file
to reflect the local LAN IP address...

http://theillustratednetwork.mvps.org/RemoteAssistance/RemoteAssistance.html
http://support.microsoft.com/kb/300692/en-us

Beyond that UltraVNC might work for you. Get the host, client, encryption
plug-in and XP video driver (installed on the host only) from...

http://ultravnc.sourceforge.net/

--

Al Jarvi (MS-MVP Windows Networking)

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