Remote Desktop Question

[Reed Wiedower]

I'm trying to enable remote desktop access at home on an XP box in my
corporate network. I've already setup a VPN and opened the proper ports on
the firewall...using remote desktop to connect to either of my two Windows
2000 servers works like a charm. Yet each time I attempt to connect to any
of the XP boxes on the network, the request doesn't work properly. Any ideas
why this might be happening?

end of line,

Reed Wiedower

 

[Vagabond Software]

I'm trying to enable remote desktop access at home on an XP box in my
corporate network. I've already setup a VPN and opened the proper ports on
the firewall...using remote desktop to connect to either of my two Windows
2000 servers works like a charm. Yet each time I attempt to connect to any
of the XP boxes on the network, the request doesn't work properly. Any
ideas why this might be happening?

The Windows XP SP2 Firewall?

carl

 

[Pegasus \(MVP\)]

I'm trying to enable remote desktop access at home on an XP box in my
corporate network. I've already setup a VPN and opened the proper ports on
the firewall...using remote desktop to connect to either of my two Windows
2000 servers works like a charm. Yet each time I attempt to connect to any
of the XP boxes on the network, the request doesn't work properly. Any ideas
why this might be happening?

end of line,

Reed Wiedower

You must enable Remote Desktop in your WinXP boxes, and
specify which users have access.

 

[Jason Tan]

Hi Reed,

Thanks for posting!

I understand that you are unable to connect to any of the Windows XP
workstations on the network via VPN. If I have misunderstood your concerns,
please feel free to let me know.

I agree with carl and Pegasus's suggestion, please let me make some summary
and supplement for your convenience.

1. Please check whether the Remote Desktop is enabled on Windows XP.

315328 How to Use the Remote Desktop Feature of Windows XP Professional
http://support.microsoft.com/?id=315328

2. Please check whether there is any firewall software on Windows XP or
windows firewall in Windows XP SP2. If so, please temporarily disable all
firewall to test it again.

More information, please refer to the following article:

306759 How to Change the Listening Port for Remote Desktop
http://support.microsoft.com/kb/306759/EN-US/

280828 How a Remote Desktop Connection Affects Windows XP Professional
http://support.microsoft.com/?id=280828

304304 How to configure the Remote Desktop client to connect to a specific
port
http://support.microsoft.com/?id=304304

If the issue still persists, please let me know how you connect to the
remote server and Windows XP workstations on the network via VPN.

If there is anything that is unclear, please feel free to let me know.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Reed Wiedower]

Okay, let's go through each of the points:

1) Remote Desktop is enabled on all of the machines inside the network.
Inside the network I can easily use remote desktop connection to connect to
all of the machines (both XP and the 2000 servers).

2) Because remote desktop works inside the network, I assume Windows
Firewall is setup properly (because if it were not, I wouldn't be able to
connect inside the LAN).

3) This leads me to believe that either the VPN setup or the external
firewall is to blame, since the problem only occurs when I am
a) connecting through the VPN and
b) connecting to one of the XP boxes, not the 2k boxes

end of line,

Reed Wiedower

 

[Jason Tan]

Hi Reed,

Thanks for your patient and understanding!

Based on the current situation, to perform further investigation, please
help me to collect some information on your side.

Step 1: You have mentioned "I've already setup a VPN and opened the proper
ports on the firewall... "

Please help me to know what the network topology is and how you set up the
VPN?

Step 2: Taking a screen shot when you fail to connect the internal Windows
XP machine via VPN.
========================================================================
a. Press the Pr Scrn key once on the keyboard when the error message
appears.
b. Click Start, go to Run, enter MSPAINT in the open dialog box, and then
Click OK.
c. Use Ctrl + V to paste the screenshot to the canvas.
d. From the File menu, go to Save and save it as a JPG file.
e. Send the JPG file to me as an attachment.

Step 3: Collecting MPS_Network report separately when you are connecting
through VPN as well as when you are successful in connecting to Windows
2000.
================================================================

Here are the steps:

Download the MPSRPT_NETWORK.EXE from the following link and then run this
tool to gather some information from the problematic computer:

http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
15706/MPSRPT_NETWORK.EXE

To run this tool:

1. Double-click on the MPSRPT_NETWORK.EXE file.

I understand this process may take some time, however it will not have a
negative effect on the performance.

2. A CAB file will be generated in the
%systemroot%\MPSReports\Network\Reports\Cab directory called
%COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
generated by the MPS Reporting Tool.

3. Send the CAB file as an attachment to (e-mail address removed)

I am looking forward to your response. If there is anything that is
unclear, please feel free to let me know.

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Reed Wiedower]

As it turns out, the problem was on my VPN server...the VPN server was
serving up a series of external static addresses for VPN clients, rather
than internal ones. Once I made that switch, everything began to work
perfectly. Thanks your help with this.

end of line,

Reed Wiedower

 

[Jason Tan]

Hi Reed,

Thanks for your reply and the additional feedback on how you were
successful in resolving the issue. If you have any other questions or
concerns, please do not hesitate to contact us. It is always our pleasure
to be of assistance!

Thanks & Regards,

Jason Tan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

=====================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.