Remote Desktop Printing Problem

[Mike Heid]

I support a user who has an XP PC in the office. She uses
Remote Desktop Client on her Win98 PC from home over a DSL
line to connect to her work PC. She has a Samsung ML-1710
printer at home that uses a USB cable to connect locally.
Despite configuring her Remote Desktop Profile to share
the local printer, the printer is not listed as an option
when attempting to print (it simply isn't there).

However, when connecting to a different XP PC in the
office, the Samsung printer appears as an option when
trying to print.

I assume there is something on the first office PC that
somehow got re-configured(the PC's share the same Ghost
image!).

Any ideas/tips/hints?

Thanks in advance!

 

[Bill Sanderson]

Good analysis. What's missing is a driver for the printer.

If you check the system event log on the host machine where the printer
doesn't appear, there should be an error message indicating that the driver
isn't available, at the time of the RD connection attempt.

Install a driver for the printer on that XP host and it should all "just
work."

You can install the driver and then delete the actual printer icon created.
If you get a dialog box asking whether to delete files associated with the
driver, say NO. (Can't recall if this happens on XP)

There's a different issue associated with client printers which connect via
a port labelled DOT4, but it would appear this isn't your issue, because it
works to a different XP host without change at the client end. The DOT4
issue requires a change on the client.