Remote desktop or remote web

[Guest]

having a real problem connecting to my office omputer. I am located behind a
linksys router that has a static ip. We acquire the internet by DCHP. I
have tried Remote desktop connection and VPN. all is cable internet. Port
445 is on in my computer and all remote stuff is start in services plus
chewcked good to go on My Computer properties. What should I try next?

Thanks for looking at this.

 

[Guest]

Does your office have a firewall?
Do you have any error message when trying to connect?

 

[Pegasus \(MVP\)]

having a real problem connecting to my office omputer. I am located behind a
linksys router that has a static ip. We acquire the internet by DCHP. I
have tried Remote desktop connection and VPN. all is cable internet. Port
445 is on in my computer and all remote stuff is start in services plus
chewcked good to go on My Computer properties. What should I try next?

Thanks for looking at this.

It seems you left out a few things from your post, e.g.
- You say that you have a static IP, and then you say "we acquire
the Internet by DHCP". The two statements appear contradictory.
- The default port for Remote Desktop is 3389. Did you create
a tunnel for it?
- Did you instruct your router to forward port 3389 packets
to your internal PC's IP address?
- Does this internal PC have a fixed IP address?
- Is Remote Desktop enabled on it?
- Can you create a Remote Desktop session from another
internal PC?

 

[Guest]

The router has the static IP. From the router to my computer DCHP. No I did
not create a tunnel for 3389. the internal PC acquires using DCHP. No
forwarding of packets has been established. Remote is activated. Yes,
remote works within the workgroup.

 

[Guest]

Yes firewalls everywhere, I believe there is one on Motorola 5120 modem. I
don't know about the Linksys router. My pc has winxp pro firewall with
remote desktop excepted. The error is can't find or authorization. When I
try Remote web, I get a VPN Error 800. Yes I have IIS installed with remote
web service.

 

[Pegasus \(MVP\)]

See below.

The router has the static IP. From the router to my computer DCHP.
No I did not create a tunnel for 3389.

You must!

The internal PC acquires using DCHP.

No good. It must have a static address.

No forwarding of packets has been established.

Well, if you don't do this then the router will not know
where to forward the RDP packets to.

 

[Guest]

Thanks Pegasus (MVP). I'll give it all a go.

ONWARD...