L
lizrdb
Hi! We have users in remote offices using a VPN and Remote Desktop
Connection to connect to our office. While our users in most locations
are fine, we frequently get complaints from our users in the UK.
While the VPN remains connected, the Remote Desktop Connection drops
them with the following error message:
"Remote Desktop Connection has encountered a problem and needs to
close. We are sorry for the inconvenience."
If they click any of the buttons in this dialogue box, they are kicked
out of the Remote Desktop Connection and have to reconnect. However,
they have discovered that if they ignore this box and just leave it up
on screen, they can continue working.
Our theory has been that their connectivity is a bit spotty and is
flaky enough to affect just the Remote Desktop Connection but not the
VPN or the normal internet connection. We have tried to explain this
to them... to no avail. They still seem to think we are somehow
responsible for this and should be able to fix this problem. Again,
when we check with our other remote users, they do not experience these
problems - it is just this office.
Also, this does not happen all the time - they can go for days where
everything is fine and then one morning they start getting these error
messages every time they connect.
Should we continue to blame their connectivity or can the remote
desktop connection be having problems on these computers? They are
running Windows XP Pro with sp2 and are patched up to the end of
September releases. Is there something we can do (beyond force them to
change offices or find better internet connectivity)?
Please let me know if you have any questions or need further
information!
Thank you!
Liz
Connection to connect to our office. While our users in most locations
are fine, we frequently get complaints from our users in the UK.
While the VPN remains connected, the Remote Desktop Connection drops
them with the following error message:
"Remote Desktop Connection has encountered a problem and needs to
close. We are sorry for the inconvenience."
If they click any of the buttons in this dialogue box, they are kicked
out of the Remote Desktop Connection and have to reconnect. However,
they have discovered that if they ignore this box and just leave it up
on screen, they can continue working.
Our theory has been that their connectivity is a bit spotty and is
flaky enough to affect just the Remote Desktop Connection but not the
VPN or the normal internet connection. We have tried to explain this
to them... to no avail. They still seem to think we are somehow
responsible for this and should be able to fix this problem. Again,
when we check with our other remote users, they do not experience these
problems - it is just this office.
Also, this does not happen all the time - they can go for days where
everything is fine and then one morning they start getting these error
messages every time they connect.
Should we continue to blame their connectivity or can the remote
desktop connection be having problems on these computers? They are
running Windows XP Pro with sp2 and are patched up to the end of
September releases. Is there something we can do (beyond force them to
change offices or find better internet connectivity)?
Please let me know if you have any questions or need further
information!
Thank you!
Liz