Remote Desktop Access Hangs PC

[Guest]

I have Vista Ultimate and have been using it for several months. For the
last 3 weeks or so, my Remote Desktop sessions hang on the "Welcome" message
when I connect. The only way out of it, is for me to physically power the
remote system off/on. The remote and client systems are on my home LAN so
it's no big deal, other than the fact that I have to constatntly power the
remote pc off/on.

Has anyone else experienced this?

Thank you

 

[Eric Cross [MVP]]

Hello Steve,

Try following these instructions and see if it will help you. Run a command
prompt (cmd.exe) as an Administrator.

-Type netsh interface tcp set global autotuninglevel=disabled

If you want to to re-enable it:

- Type: netsh interface tcp set global autotuninglevel=normal

Please write back to let us know if it works or not.

 

[Guest]

Thank you for the timely response!

I've seen thi solution in the knowledgebase - when I try the command i
receive the following response:

"Set global command failed on IPv4 The requested operation requires
elevation."

I've since disabled CA Firewall * - it lloks like the problem began when I
upgraded to the latest version of CA Internet Suite. Unfortunately, I had to
upgrade my CA license keys to v8 so I can't go back.

For now I'll just use Windows firewall. Later today, I will try to logon
as Admin and retry the command. I will let you know what happens when I try
the command as Admin.

BTW, why do I receive that error if my logon is an Admin logon?

Thanx again,

Steve

 

[Guest]

Ok Eric -

1) I finally learned how to use "RUN AS ADMINISTRATOR" and was able to start
the Command Prompt with Admin privileges. Help & Support indicated that
certain programs run with regular user privileges, even if started by an
Admin account, so that answers my "elevation" question. I was able to apply
the netsh change you suggested.

2) My PC still hung I have now uninstalled the CA Personal Firewall and so
far so good. I'll let you know if it hangs again.

Thank you for the assistance!