T
Tech dude
Hey everyone,
I am hoping someone can help me out..
My mom is new to PC's so I figured I'd assist her using Remote assistance
for some of her smaller issues...
I walk her through sending me a request for remote assistance, I accept it
....and then nothing happens...
She is being a router. UPNP is enabled on the router and on her PC. Remote
assistance is enabled on the PC (Running XP home SP2 in french). We are both
running the same version of MSN messenger (7.5).
I am using XP Pro. I RDP to work over VPN all the time, so I doubt it's an
issue with my machine. I am also behind a router.
Does the whole router/Nat issue still exist if the request is being done
through Messenger? I know it exists when sending a request ticket by e-mail
or other...
Neither machine is running the Microsoft firewall (I enabled the standard
firewall on both routers). I am also running Zone Alarm on my machine. There
are no error entries in the Zone Alarm log.
Any ideas?
Thanks
I am hoping someone can help me out..
My mom is new to PC's so I figured I'd assist her using Remote assistance
for some of her smaller issues...
I walk her through sending me a request for remote assistance, I accept it
....and then nothing happens...
She is being a router. UPNP is enabled on the router and on her PC. Remote
assistance is enabled on the PC (Running XP home SP2 in french). We are both
running the same version of MSN messenger (7.5).
I am using XP Pro. I RDP to work over VPN all the time, so I doubt it's an
issue with my machine. I am also behind a router.
Does the whole router/Nat issue still exist if the request is being done
through Messenger? I know it exists when sending a request ticket by e-mail
or other...
Neither machine is running the Microsoft firewall (I enabled the standard
firewall on both routers). I am also running Zone Alarm on my machine. There
are no error entries in the Zone Alarm log.
Any ideas?
Thanks