G
Guest
When trying to connect with RA (Vista Ultimate to Vista Home Premium)
everything goes fine until its time to connect but then get error message
stating "Remote assistance unable to connect"- "The person you are trying to
help may have closed remote assistance". I know the person I am assisting has
not closed the program yet we continue to get the message. We have checked
windows firewall but his machine also runs Norton Internet Security. Can that
be causing this or may there be another solution. Thanks in advance.
everything goes fine until its time to connect but then get error message
stating "Remote assistance unable to connect"- "The person you are trying to
help may have closed remote assistance". I know the person I am assisting has
not closed the program yet we continue to get the message. We have checked
windows firewall but his machine also runs Norton Internet Security. Can that
be causing this or may there be another solution. Thanks in advance.