G
Guest
I use Windows XP Remote Assistance (RA) to connect to some 250 computers.
After the install of SP2 RA did not function. After selecting the Remote
Assistance, Remote Desktop and File and Print Sharing exceptions in the
firewall settings it still did not work. After hours on the phone with
Microsoft they still had no solution (one tech told me I need 2gig of ram to
even install SP2 and that was my problem!).
I did some more testing on my own this morning and using the program call
Active Ports I was able to figure out that there are two settings in the
firewall I needed to add in order for it to work. First add an exception for
the program Helpsvc.exe which is located in
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries and then add an exception for port 135.
This worked for everyone of our systems on SP2. I hope this is helpful to
others.
After the install of SP2 RA did not function. After selecting the Remote
Assistance, Remote Desktop and File and Print Sharing exceptions in the
firewall settings it still did not work. After hours on the phone with
Microsoft they still had no solution (one tech told me I need 2gig of ram to
even install SP2 and that was my problem!).
I did some more testing on my own this morning and using the program call
Active Ports I was able to figure out that there are two settings in the
firewall I needed to add in order for it to work. First add an exception for
the program Helpsvc.exe which is located in
C:\WINDOWS\PCHEALTH\HELPCTR\Binaries and then add an exception for port 135.
This worked for everyone of our systems on SP2. I hope this is helpful to
others.