remote access problems

[Ron Kirschner]

I have an office PC set up for remote access, so that I can get at it from
home. I have tested within office and remotely, and it works fine. If I go
home and try and access, the screen pops up, and immediately kicks me out.
I have made sure my PC is set to not hibernate. What could be causing this
problem?

 

[Doug Knox MS-MVP]

If your office PC is behind a firewall or router, you need to ensure that port 3389 on the office router/firewall is forwarded to the machine you want to connect to.

 

[Ron Kirschner]

That's not the problem as we are able to connect remotely if someone just
used the PC. It's when you wait a while without using the PC, and then try
that it's a problem. I turned off hibernate under the power options, so now
it least momentarily connects, but it disconnects immediately without any
message. This is from a saved connection with saved user code and password
info, that has worked properly, sometimes!

Perhaps there's some other powersave issue??


If your office PC is behind a firewall or router, you need to ensure that
port 3389 on the office router/firewall is forwarded to the machine you want
to connect to.