Red X in internet explorer

G

Guest

Hi,

sometimes a red X in internet explorer appears instead of a picture. This
happen in some cases. This happens in some cases: logged on on the local
machine and logged on via RDP session all with the same user on the same
machine. But, and here's the strange part, all pictures show up fine if
logged on via ica-client, then again pictures don't show up if logged on via
ica on a thin client. I don't think it's citrix'fault because the problem
appear even is logged on locally on the machine.
Anybody ideas what's causing this.

Thanks
Boein
 
G

Galen

In Boein had this to say:

My reply is at the bottom of your sent message:
Hi,

sometimes a red X in internet explorer appears instead of a picture.
This happen in some cases. This happens in some cases: logged on on
the local machine and logged on via RDP session all with the same
user on the same machine. But, and here's the strange part, all
pictures show up fine if logged on via ica-client, then again
pictures don't show up if logged on via ica on a thin client. I
don't think it's citrix'fault because the problem appear even is
logged on locally on the machine.
Anybody ideas what's causing this.

Thanks
Boein

It's not always easy to diagnose and repair but, well, poke around here:

Red X:
http://www.fjsmjs.com/IE/redx.htm

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"At present I am, as you know, fairly busy, but I propose to devote my
declining years to the composition of a textbook which shall focus the
whole art of detection into one volume." - Sherlock Holmes
 
G

Guest

Already tried almost all the tricks I found on the internet even the ones you
mentioned on this website. Nothing helps so far. But I don't give up... yet
I made a little html-page to the picture. The first time I click on the
link the picture is displayed properly. Then I click 'back', click again on
the link and...now I see a red-X. I hit refresh several times, the red X
remain there. Also clicking back again and on the link doesn't work anymore.
Then I used the same html-page on another machine where I don't have the
red-X problem and discovered something interesting. The first time I click
on the link the picture shows up, click back and click again on the link the
picture is shown again but this time it's drawn much faster, like it was
taken from a cache rather than downloaded from a website. Maybe the red-X
has something to do with caching?
When clicking on the link the picture is put in the "temp internet files"
and when I open the picture from here it works, so the picture is not corrupt
that's for sure, but maybe there's a problem putting images from the cache
back to the browser, maybe that's the reason why it only works the first
time. It's just a thought but maybe we could begin to search in this
direction?
 
G

Galen

In Boein had this to say:

My reply is at the bottom of your sent message:
Already tried almost all the tricks I found on the internet even the
ones you mentioned on this website. Nothing helps so far. But I
don't give up... yet I made a little html-page to the picture. The
first time I click on the link the picture is displayed properly.
Then I click 'back', click again on the link and...now I see a red-X.
I hit refresh several times, the red X remain there. Also clicking
back again and on the link doesn't work anymore. Then I used the same
html-page on another machine where I don't have the red-X problem and
discovered something interesting. The first time I click on the link
the picture shows up, click back and click again on the link the
picture is shown again but this time it's drawn much faster, like it
was taken from a cache rather than downloaded from a website. Maybe
the red-X has something to do with caching?
When clicking on the link the picture is put in the "temp internet
files" and when I open the picture from here it works, so the picture
is not corrupt that's for sure, but maybe there's a problem putting
images from the cache back to the browser, maybe that's the reason
why it only works the first time. It's just a thought but maybe we
could begin to search in this direction?

I suppose that giving a complete cleaning of all the TIF/cache might be a
next step though you've probably already done that. Try pressing and holding
(on a site that has this issue) the CTRL button when you click on refresh or
you can press CTRL and F5 if you want. That SHOULD force it to try to reload
the images.

Is there anything set to block images of a certain size such as a firewall
or web filtering software involved?

What are the settings for the temp files? (Size, location is standard, etc?)

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"At present I am, as you know, fairly busy, but I propose to devote my
declining years to the composition of a textbook which shall focus the
whole art of detection into one volume." - Sherlock Holmes
 
G

Guest

Tried all that, no success.

But I discovered something new:
When I open a picture the first time it's displayed, after pressing "back"
on IE and press the link to the picture again a red X appears.
When I open a picture the first time it's displayed, then I press CTRL+N a
new window opens with the same picture in it, now I can go back and forward
as much as I want the picture stays. When I close one of the windows the
moment I want to reenter the picture a red X appears. I strongly suspect
something goes wrong with te internet caching, although clearing it doesn't
help.
 
G

Galen

In Boein had this to say:

My reply is at the bottom of your sent message:
Tried all that, no success.

But I discovered something new:
When I open a picture the first time it's displayed, after pressing
"back" on IE and press the link to the picture again a red X appears.
When I open a picture the first time it's displayed, then I press
CTRL+N a new window opens with the same picture in it, now I can go
back and forward as much as I want the picture stays. When I close
one of the windows the moment I want to reenter the picture a red X
appears. I strongly suspect something goes wrong with te internet
caching, although clearing it doesn't help.

LOL Only a month later. *grins*

Anyhow...

Hmm...

What is your settings for your temp internet files? I'm stretching here but,
well, what are they? What's the size? What are your settings - medium? - for
the Internet Zone in security?

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes
 
G

Guest

Hi Galen,
sorry for the delay, after a month I realised I started this thread but
forgot about it. In the meantime Microsoft enginieers are also investigating
the problem but so far they came up with nothing. But they admit it's a very
weird problem.
Now about the TIF settings. I played with them going from 1024 kbytes to
10000 Kbytes to 300 Mb, it's all the same. Anyway it should be large enough
because the files are put in the dir the moment I visit the site.
Internet security zone settings:
Internet:medium high
Local intranet:medium low

Kind regards
Wim
 
G

Galen

In Boein had this to say:

My reply is at the bottom of your sent message:
Hi Galen,
sorry for the delay, after a month I realised I started this thread
but forgot about it. In the meantime Microsoft enginieers are also
investigating the problem but so far they came up with nothing. But
they admit it's a very weird problem.
Now about the TIF settings. I played with them going from 1024
kbytes to 10000 Kbytes to 300 Mb, it's all the same. Anyway it
should be large enough because the files are put in the dir the
moment I visit the site.
Internet security zone settings:
Internet:medium high
Local intranet:medium low

Kind regards
Wim

No worries. I flag everything I respond to so that I can followup on it if
need be.

I too admit it is odd. That looks right and sounds right so the next
question would be... What do you have for security software installed?

Hmm... (I'm looking for clues so to speak.)

So, while I'm at it, how do you connect to the internet?

(And does it act similarly in other browsers?)

Oh, do you use a proxy of any type?

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/ http://kgiii.info/

"Chance has put in our way a most singular and whimsical problem, and
its solution is its own reward." - Sherlock Holmes
 
R

Robert Aldwinckle

....
Tried all that, no success.

But I discovered something new:
When I open a picture the first time it's displayed, after pressing "back"
on IE and press the link to the picture again a red X appears.
When I open a picture the first time it's displayed, then I press CTRL+N a
new window opens with the same picture in it, now I can go back and forward
as much as I want the picture stays. When I close one of the windows the
moment I want to reenter the picture a red X appears. I strongly suspect
something goes wrong with te internet caching, although clearing it doesn't
help.


What diagnostics are you using to test that hypothesis?

Are there are any public links where these symptoms are consistent for you?


---
 
G

Guest

For the moment I only seem to have the problem with our intranet website.
This website is running on an apache server using typo3. I haven't found an
external website yet, but on our internal I can very easily reproduce the
problem. I also did some monitoring with filemon and regmon. Also the guys
from MS sent me and logging tool. After analizing it they came up with this:
"There is one thing a little bit strange in there: after you hit the back,
there is no “GET†request for the picture, but the server sends an ok for
it."
I don't know what they mean by that but maybe this helps for you guys?
Also I did a test with Firefox, installed it on the same server... problem
solved when going to the website with mozilla... red cross when going to the
website with IE7. I really want to use IE but if I don't find a solution
very vast, firefox I will have to install Firefox.

Regards
Boein
 
G

Guest

Hi Galen,

I do have Norton AV installed, but it's only AV, it does not work as
firewall or content filtring. I disabled the windows popup blocker, played a
bit with security zone settings... nothing helps. I don't think security
settigns are the problem because it does work the first time. Still believe
it's caching and maybe the way which TYPO3 uses links to pictures. To be
honest they are quite long sometimes:

eg: this is what's linked to the problem picture:

http://intranetserver/intranet/inde...> | </a>&md5=6a03ed97e2978fc95739c72c7297c30c
 
R

Robert Aldwinckle

Boein said:
For the moment I only seem to have the problem with our intranet website.
This website is running on an apache server using typo3. I haven't found an
external website yet, but on our internal I can very easily reproduce the
problem. I also did some monitoring with filemon and regmon.


I wouldn't expect to see anything much of interest from RegMon
for this problem (unless you were really lucky and were able to identify
where the new assumed 1 minute rendering timeout originates <w>).


FileMon filtering on iexplore*temp would have shown you the writes
being done in the TIF as the images were being downloaded from the
web. Alternatively, if the images were cached and the the server had
sent back an acknowledgement that it was Ok to use the cached copy
you would have seen the reads for those files. More interesting but
harder to recognize would be the case where the server Ok'd the use
of the cached copy but then there was no read in the TIF. That was
one example of a Red-X that I once saw (a long time ago) in a late
version of IE5 and an early version of IE6.


Most Red-X these days have much simpler explanations which almost
always involve external factors which you can detect by an HTTP trace
using a tool such as FiddlerTool.

Also the guys from MS sent me and logging tool.


NetMon perhaps? If you have the XP Support tools installed
you can get almost the same type of trace using netcap.
Netcap creates .cap files which can then be analysed and formatted
by a program such as Ethereal. Ethereal can do its own capture too
but I find it harder to use for that and less transparent than netcap.

After analizing it they came up with this:
"There is one thing a little bit strange in there: after you hit the back,
there is no “GET†request for the picture, but the server sends an ok for
it."


Sounds like a record was lost. <eg>
Was there a CPU spike at the same time?

I don't know what they mean by that but maybe this helps for you guys?
Also I did a test with Firefox, installed it on the same server... problem
solved when going to the website with mozilla... red cross when going to the
website with IE7. I really want to use IE but if I don't find a solution
very vast, firefox I will have to install Firefox.


I reported Red-X during the beta for images which IE and the
IE Developer Toolbar refused to render. Perhaps you are seeing
one of those? In those cases, OE could capture them and then
view them with the Windows Picture and Fax Viewer.
E.g. try using right-click, E-mail Picture... on the Red-X
and then if OE downloads or otherwise puts the image into an attachment
doubleclick on the attachment and see if it opens properly.


Oh. I've just re-read the whole thread. Apparently this Red-X is intermittent
for (ostensibly) the same file? In that case using the FileMon trace make sure
that the size of the file being read is the same each time. E.g. I think
that the reason for the Red-X that I saw (the ones that both IE7 and the
IE Developer Toolbar didn't like but OE could use) were caused by
extraneous information which had been added to the bottom of the file
(e.g. because the file had been created by a trial version of some
shareware which tacked on some words to that effect at the end of
the image file.)

Another possible explanation would depend on whether your host
has multiple servers (e.g. in a cluster of clones). Sometimes such
clones get out of synch, so that some have an image, some have
an older version of it, or some don't have it all. It would be the latter
case which could result in an intermittent Red-X but then that should
be easily detectable in an HTTP trace by an 404 response.


HTH

Robert
---
 

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