Red X in Index

K

kennym

Hi,
I posted a question here a few days ago, and got an answer, but now I can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with
ME. XP was installed on a new blank hard disk; ME is on the old hard disk.
When I click on Index in Help & Support in XP, all I get is a small red X
in a black box, no list. XP has been installed for only a couple of months,
and I have not moved many programmes from ME. I have been uninstalling them
one by one, to see if one was at fault, but no luck. I have run a virus scan
a couple of times (AVG free) with no result.
I would appreciate any help.
 
N

nass

kennym said:
Hi,
I posted a question here a few days ago, and got an answer, but now I can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot mode with
ME. XP was installed on a new blank hard disk; ME is on the old hard disk.
When I click on Index in Help & Support in XP, all I get is a small red X
in a black box, no list. XP has been installed for only a couple of months,
and I have not moved many programmes from ME. I have been uninstalling them
one by one, to see if one was at fault, but no luck. I have run a virus scan
a couple of times (AVG free) with no result.
I would appreciate any help.
Click to expand...


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
 
K

kennym

"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
 
K

kennym

I'm not sure what you mean by "fully patch" I have installed all of the MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
Click to expand...
Click to expand...
 
R

Ramesh Srinivasan, MS-MVP

SP3 + Updates released after SP3.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
I'm not sure what you mean by "fully patch" I have installed all of the
MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
--
kennym
"taurarion" --I checked the MS update you provided, but don't know
where
to start. I have installed all updates except SP3

:



:

Hi,
I posted a question here a few days ago, and got an answer, but now
I
can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot
mode
with
ME. XP was installed on a new blank hard disk; ME is on the old hard
disk.
When I click on Index in Help & Support in XP, all I get is a
small
red X
in a black box, no list. XP has been installed for only a couple of
months,
and I have not moved many programmes from ME. I have been
uninstalling
them
one by one, to see if one was at fault, but no luck. I have run a
virus
scan
a couple of times (AVG free) with no result.
I would appreciate any help.
--
kennym


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


When I click on 'Index' in Help & Support all I get is an empty box
with
a
little red x in a black box in the corner. I have a dual boot with
XP
on
a
new blank hard drive, and ME on a separate hard drive. I have tried
uninstalling some programmes on XP--Sygate firewall, Avast
anti-virus
with
no
luck.
I would appreciate any help I could get.
Click to expand...
Click to expand...
Click to expand...
 
K

kennym

Hi nass,
1st suggestion: I got as far as the 2nd line in the command prompt, then
got a message saying " The filename, directory name or volume label syntax is
incorrect. 2nd suggestion: After installing, got a message saying 'Windows
cannot find 'helpctr.exe' I restored after both tries, so I'm back where I
started. Maybe I should go back to the very first restore point--would a
point be installed when XP is installed?
 
N

nass

Open run and type in :
sfc /scannow click [OK] and get your XP CD handy you may need to insert it
in.

If that didn't help try to run windows updates and install all security
updates.
 
K

kennym

Installing SP3 solved the problem. Thanks very much for your help.
--
kennym


Ramesh Srinivasan said:
SP3 + Updates released after SP3.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


kennym said:
I'm not sure what you mean by "fully patch" I have installed all of the
MS
updates except SP3.
--
kennym


Ramesh Srinivasan said:
Simple fix: Fully patch the system. This installs the latest version of
hhctrl.ocx.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog http://www.winhelponline.com/blog


"nass"-- I have tried registering 'hhctrl.ocx' (didn't work) and
installing patch 811630 (got a message saying SP2 is more up to date)
--
kennym
"taurarion" --I checked the MS update you provided, but don't know
where
to start. I have installed all updates except SP3

:



:

Hi,
I posted a question here a few days ago, and got an answer, but now
I
can't
find it.
I find this website kind of confusing.
Anyway, I'll try again. I'm running XP Home SP2 in dual boot
mode
with
ME. XP was installed on a new blank hard disk; ME is on the old hard
disk.
When I click on Index in Help & Support in XP, all I get is a
small
red X
in a black box, no list. XP has been installed for only a couple of
months,
and I have not moved many programmes from ME. I have been
uninstalling
them
one by one, to see if one was at fault, but no luck. I have run a
virus
scan
a couple of times (AVG free) with no result.
I would appreciate any help.
--
kennym


Help and Support Center Index is blank with a red X mark
http://windowsxp.mvps.org/helpctrindex.htm

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


When I click on 'Index' in Help & Support all I get is an empty box
with
a
little red x in a black box in the corner. I have a dual boot with
XP
on
a
new blank hard drive, and ME on a separate hard drive. I have tried
uninstalling some programmes on XP--Sygate firewall, Avast
anti-virus
with
no
luck.
I would appreciate any help I could get.
Click to expand...
Click to expand...
Click to expand...
 
K

kennym

sfc /scannow didn't work, but installing SP3 solved the problem. Thanks
very much for your help.
--
kennym


nass said:
Open run and type in :
sfc /scannow click [OK] and get your XP CD handy you may need to insert it
in.

If that didn't help try to run windows updates and install all security
updates.

kennym said:
Hi nass,
1st suggestion: I got as far as the 2nd line in the command prompt, then
got a message saying " The filename, directory name or volume label syntax is
incorrect. 2nd suggestion: After installing, got a message saying 'Windows
cannot find 'helpctr.exe' I restored after both tries, so I'm back where I
started. Maybe I should go back to the very first restore point--would a
point be installed when XP is installed?
Click to expand...
Click to expand...
 
R

Ramesh Srinivasan, MS-MVP

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