Re-Installation Issues From CD

[Randy W.]

Windows XP Pro/MCE 2005 crashed and due to the large number of apps
installed we are doing an Win XP from the CD's and repair an existing install.
When installing from original cd's which included SP2 it fails during the
install process with "unable to load mscoree.dll" and ngen.exe will also not
run.
After the install completes when you run XP the desktop comes up ok but it
attempts to load Document Viewer and errors continously and never installs.
We are not able to start Task Manager and the system will not shut down
except turning off power.
The CD disks are clean and has failed at the same point during 3 install
attempts.
Do we need to download .Net 1.1 and 2.0 and install directly?
Could it be a virus on the drive affecting the install?
We are trying to avoid cleaning out all the apps and the drive and starting
clean.
Any ideas will be appreciated...

 

[DL]

If you are able to boot in safe mode, with networking, run winupdate.
As you know the err's refer to Net

 

[Malke]

Windows XP Pro/MCE 2005 crashed and due to the large number of apps
installed we are doing an Win XP from the CD's and repair an existing
install.
When installing from original cd's which included SP2 it fails during the
install process with "unable to load mscoree.dll" and ngen.exe will also
not run.
After the install completes when you run XP the desktop comes up ok but it
attempts to load Document Viewer and errors continously and never
installs. We are not able to start Task Manager and the system will not
shut down except turning off power.
The CD disks are clean and has failed at the same point during 3 install
attempts.
Do we need to download .Net 1.1 and 2.0 and install directly?
Could it be a virus on the drive affecting the install?
We are trying to avoid cleaning out all the apps and the drive and
starting clean.
Any ideas will be appreciated...

It could be a virus or it could be hardware. Or both. Since you forgot to
detail what "crashed" means, I can't guess. I understand that you are
trying to avoid a Clean Install but if the Repair Install doesn't work, you
have no alternative. In particular, if the errors were caused by hardware
and/or infection, a Repair Install will be useless.

If you want to provide more information about "crashed" and the specs as
well as recent history of this machine (including what antivirus/security
programs are installed), I can try to be more specific in my diagnosis.
Which may still be the same; i.e., Clean Install.

If you do wind up biting the bullet and doing a Clean Install, purchase an
external hard drive and Acronis True Image. Image your perfect install and
store that image on the external hard drive. Then you will be able to get
back to a working system in minutes rather than days.

Malke

 

[Randy W.]

The system I am trying to repair has 4 SATA drived a 320 and a pair of SATA
250G that were running mirrored RAID from an on-board controller. The system
also has a Buffalo 1 Terabyte USB external attached running in mirrored 500G.

Funny you mentioned Acronis I had the client buy a copy have not installed
yet. XP is running in the 320G drive. I have removed the mirrored 250G and
only have a single drive for data attached. Using this hardware and software
can I clean the 320G reinstall XP /MCE and still have all the apps work
without reloading them?

 

[Malke]

The system I am trying to repair has 4 SATA drived a 320 and a pair of
SATA 250G that were running mirrored RAID from an on-board controller. The
system also has a Buffalo 1 Terabyte USB external attached running in
mirrored 500G.

Funny you mentioned Acronis I had the client buy a copy have not installed
yet. XP is running in the 320G drive. I have removed the mirrored 250G and
only have a single drive for data attached. Using this hardware and
software can I clean the 320G reinstall XP /MCE and still have all the
apps work without reloading them?

I'm sorry but I don't follow your scenario. I have no idea whether this will
work because I have no idea what caused you to need the Repair Install in
the first place.

Good luck and I'm sorry I was unable to help you.

Malke

 

[Randy W.]

I'm sorry for being so confusing. It has been a week since my friend called
and said his system died. If I remember XP would not startup it just kept
repeating the boot process almost start then back to the BIOS boot screen
over and over.
This client lives on this machine doing very large Xcel spreadsheets for
finance consulting.He has a lot of programs it would take a week to reload
everything.
I have been careful not to lose his data and files. The goal was to reload
XP and then hope the registry was ok and work as usual. But when I attemp to
load from the CD disks it reaches a point in the install I get an error
reading MSCOREE.DLL and the next steps cannot run NGEN.EXE. but it does
finish installing. I would say it is 90 percent there his desktop is ok and
Xcel runs. But Task Manager will not come up and Document Viewr tries ti
install but does not ever finish it has exception errors.
That is were I am at this point. You mentioned the external drive.
Should we install Arconis and backup to the external drive everything from
the working disk, format , reload XP then use Acronis to move programs back
to the drive?

I am tring not to sound totally stupid I have been building systems for 25
years but could the start and repeat automatic rebooting be a virus?

Thanks for your patience one more time.

 

[Jim]

I'm sorry for being so confusing. It has been a week since my friend
called
and said his system died. If I remember XP would not startup it just kept
repeating the boot process almost start then back to the BIOS boot screen
over and over.
This client lives on this machine doing very large Xcel spreadsheets for
finance consulting.He has a lot of programs it would take a week to reload
everything.
I have been careful not to lose his data and files. The goal was to reload
XP and then hope the registry was ok and work as usual. But when I attemp
to
load from the CD disks it reaches a point in the install I get an error
reading MSCOREE.DLL and the next steps cannot run NGEN.EXE. but it does
finish installing. I would say it is 90 percent there his desktop is ok
and
Xcel runs. But Task Manager will not come up and Document Viewr tries ti
install but does not ever finish it has exception errors.
That is were I am at this point. You mentioned the external drive.
Should we install Arconis and backup to the external drive everything from
the working disk, format , reload XP then use Acronis to move programs
back
to the drive?

I am tring not to sound totally stupid I have been building systems for 25
years but could the start and repeat automatic rebooting be a virus?

Thanks for your patience one more time.

Have you not told the customer how to disable automatic restart after a
crash?
Help is unlikely to arrive until after you furnish the stop code.
Jim

 

[sgopus]

Sounds like he might have recently installed svc pk 3.
see if you can back that out, I would be suspicous of the cd drive.

 

[Randy W.]

The client has never run update. His system runs XP Pro/MCE w/SP2 the way it
came on the disks. I tried to loading SP# but it crashed and we assumed it
was because XP was not running correctly at start with. It is an ASUS brd
with AMD and if I am not mistaken Dual Core.