RDP into limited user account without being Administrator?

[Pheasant Plucker®]

Hi there,

I have setup 10 laptops to allow me to troubleshoot remotely and this works
well if I logon as Administrator.

The problem is if I logon as Administrator I cannot see what the user sees
and therefore am unable to sort out certain issues.

What would I change to allow me to logon remotely as the User (limited
account) in addition to retaining the ability to logon as Administrator
please?

I do not wish to give the User administration access for obvious reasons.

 

[Sooner Al [MVP]]

Hi there,

I have setup 10 laptops to allow me to troubleshoot remotely and this
works well if I logon as Administrator.

The problem is if I logon as Administrator I cannot see what the user
sees and therefore am unable to sort out certain issues.

What would I change to allow me to logon remotely as the User (limited
account) in addition to retaining the ability to logon as Administrator
please?

I do not wish to give the User administration access for obvious
reasons.

Remote Assistance is what your looking for or a third-party application
like TeamViewer. Go to "Help and Support" and search on the string
"Remote Assistance" and/or go the the TeamViewer web site. TeamViewer is
free for personal use.

http://www.teamviewer.com

--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Sooner Al [MVP]]

Hi there,

I have setup 10 laptops to allow me to troubleshoot remotely and this
works well if I logon as Administrator.

The problem is if I logon as Administrator I cannot see what the user
sees and therefore am unable to sort out certain issues.

What would I change to allow me to logon remotely as the User (limited
account) in addition to retaining the ability to logon as Administrator
please?

I do not wish to give the User administration access for obvious
reasons.

I forgot to add you can add limited users to the Remote Desktop Users
Group. That way you could login as the specific limited user if want to
use Remote Desktop versus Remote Assistance or TeamViewer.

http://technet2.microsoft.com/windowsserver/en/
library/73de2d7f-3cc3-4afb-88a2-dd0698c5d5091033.mspx?mfr=true


--

Al Jarvi (MS-MVP Windows – Desktop User Experience)

Please post *ALL* questions and replies to the news group for the
mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no
rights...
How to ask a question
http://support.microsoft.com/KB/555375

 

[Pheasant Plucker®]

Thanks Al, that was what I was thinking of...I knew it would be right under
my nose...;^)

A (sort of) related question if I may please;

When I initially setup the laptops I created a user called Admin that has
full admin rights in addition to the individual user account and two extra
Power Profiles to suit our Technicians way of working.

This works well with the advantage that the user can't override the power
settings that seem locked by default.

So far so good...

However when I took a look at some of the laptops the other day I logged on
as Admin briefly and also as the default Administrator to check the password
on both accounts.

Upon logging off (and leaving site) I got a call from a couple of Techs who,
after the machine comes out of standby now have to input their password to
log back on.

This behaviour did not display prior to my logging on as Admin &
Administrator.

Now I did not change anything with regard to this setting within power
profiles and I asked the user to check the setting for 'Prompt for password
when resuming from standby' only to find it is now checked.

Obviously the User cannot remove the check as they do not have the
privilege.

When I was able to logon remotely I also noticed that the two power profiles
I setup were not visible to Administrator and I had to temporarily promote
the user to give him full Admin rights so he could alter things before
logging on again to demote his account to that of limited user.

There has to be an easier way!

How can I prevent this annoying behaviour from happening in the future and
are there any more issues that might be inadvertently changed from my just
logging on with Administrative rights?

Sorry for the long post...:-/

Thanks & kind regards,
-=Glyn=-