Quick Restore Option?

[Kendra Neal]

Hi! We have a Compaq computer that originally came with Windows 98 and
had Windows 2000 installed in January '04. A couple of weeks ago we
got hit with 4 Trojan Virus's which wrecked havoc to our computer. Our
HP All-in-One Printer is giving up trouble by giving us an error
message that states:

HPZchk01.exe has generated errors and will be closed by Windows. You
will need to restart.

and after talking to HP they determined that our operating system is
corrupt and we basically need to do a reinstall.

After beginning to follow the instructions to boot from W2K CD, it
went to restart to finish the Clean install and now I get a blue
screen with a message that says:

File\i386\ntkrnlmp.exe could not be loaded.

Error Code 4.

Where do I go from here? How do I get pass this problem?

Also, when logged onto the computer we keep getting a pop up that
says:

C:\WINNT\system32\drivers\usbhub.sys is corrupt and unreadable. Please
do Chkdisk scan utility.

So because of all the error messages and such and because we can't get
a clean install of W2K completed, I thought of a different plan and
need to know if this is a good option.

Can we do a quick restore and bring it back to Windows 98 and the way
that we purchased it and then upgrade to W2K using the CD for W2K? Or
is there another way to fix all the error messages?

THANKS in advance for any advice!!!

Kendra Neal

 

[Lenzy]

Hey Kendra,
Whew, sounds like you have a real mess going on.
Personally I would suggest flattening that system and
starting from scratch with a clean install.
After all you have been through I think it would save you
alot of time to put your Win2K disk in your system and
start from a cold boot (from shut down), make sure that
your computers bios is configured to boot from the CDROM
drive first.
From there when the install starts it will recognize your
previous install of Win2K and point to the WINNT
directory, with the options to repair by pressing "R" or
if I'm not mistaking delete the directory.
Choose to delete the directory, then you will be asked to
choose an option for formatting your hard drive (NTFS or
FAT32).
From that point its all elementary, follow the
instructions as your situation dictates and you will have
a clean install of Win2K within 35 to 45 minutes depending
on your computers resources.
If you have major issues on your computer, from personal
experience I've found that trying to upgrade or do a clean
install via the Windows GUI can cause you some
difficulties like the setup stopping and restarting over
and over again.
Good Luck!