Profile weirdness/upgrade from Win98

[Mike W.]

In attempting to troubleshoot a user's machine, I've come
across an issue I can't fix.

This box was originally Win98 SE and was upgraded (not
clean install) to Win2k SP4. There are currently 3 user
profiles stored locally: a local administrator and the
user's domain profile, plus one that's simply
titled 'user', likely a remnant of the Win98 upgrade
process.

The problem is that when this user logs into his domain
account, his email, documents and probably other settings
are being stored in the 'user' profile, and possibly in
the 'Administrator' one as well.

His "My Documents" folder was still pointing to C:\My
Documents so I fixed that, and fixed his address book by
importing "user"'s addresses into his. But, I can't get
Outlook Express to use the folder that's in his profile.
Even if I erase the Outlook Express mailbox folder, it
gets recreated upon each launch.

Is there some kind of profile repair utility I can use to
start fresh, or would it be better to just erase all
profiles (after backing up docs&settings) and recreate?

Thanks.

 

[Dave Patrick]

Always best to do a clean install. OE|Tools|Options|Maintenance|Store
Folder|Change

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]
http://www.microsoft.com/protect.

:
| In attempting to troubleshoot a user's machine, I've come
| across an issue I can't fix.
|
| This box was originally Win98 SE and was upgraded (not
| clean install) to Win2k SP4. There are currently 3 user
| profiles stored locally: a local administrator and the
| user's domain profile, plus one that's simply
| titled 'user', likely a remnant of the Win98 upgrade
| process.
|
| The problem is that when this user logs into his domain
| account, his email, documents and probably other settings
| are being stored in the 'user' profile, and possibly in
| the 'Administrator' one as well.
|
| His "My Documents" folder was still pointing to C:\My
| Documents so I fixed that, and fixed his address book by
| importing "user"'s addresses into his. But, I can't get
| Outlook Express to use the folder that's in his profile.
| Even if I erase the Outlook Express mailbox folder, it
| gets recreated upon each launch.
|
| Is there some kind of profile repair utility I can use to
| start fresh, or would it be better to just erase all
| profiles (after backing up docs&settings) and recreate?
|
| Thanks.

 

[Mike W.]

Thanks Dave.

Wow, do I ever feel like an idiot not seeing that setting
in OE before. Likely when there's a little less to do I'll
try reintalling Win2k clean.

 

[Dave Patrick]

There's nothing idiotic about asking questions in these groups and leaning
from other here just like you. I can't list all of the things I've learned
in these groups by reading other posts/ replies.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft MVP [Windows NT/2000 Operating Systems]
http://www.microsoft.com/protect.

:
| Thanks Dave.
|
| Wow, do I ever feel like an idiot not seeing that setting
| in OE before. Likely when there's a little less to do I'll
| try reintalling Win2k clean.