Problems

[Steve]

I'm running Windows XP pro.

Recently, I tried to play a CD using WMP 9.0 and discovered that my CD
player and CD RW had both disappeared from "My computer". I opened device
manager and opened the properties of each. The following message appears:

"Windows cannot start this hardware device because its configuration
information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device."

I run the troubleshooter but to no avail. I uninstalled the driver and let
"plug and play" find a new one. Nothing changed. I tried to restore the
system to an earlier time, but on every attempt system restore failed to
restore the computer to the time and date selected.

The CD rom and CD RW are

LG CD-ROM CRD 8522B

and

HD-DT-ST CD-RW GCE-8160B

I've tried everything my limited knowledge leads me to, but could sure use
some help. Any suggestions?

-Thanks in advance, -Steve

 

[Taurarian]

CD-ROM Access Is Missing and Messages Cite Error Code 31, Code 32, Code 19, or
Code 39 After You Remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

As you are on the basic's NG, perhaps get someone to assist you with this
problem.

 

[Steve]

Great Help! I went in and did the registry edits as suggested and the
problem is solved. Many thanks! -Steve

 

[Guest]

also this can happen when you intstall roxio software and
you will have to remove it and reistall. You will aso
have to follow 314060 after removing sometimes. I did
this myself last night and I removed the roxio software
and then restored my system to a time befor the install.

 

[Taurarian]

You're welcome, have a great day.
Kaylene

Great Help! I went in and did the registry edits as suggested and the
problem is solved. Many thanks! -Steve