Problems with USB Dongle detection under XPE SP1

[Gueli]

Hi..

I've got a rather strange problem, that our USB Dongle (Security
Device) does not get detected properly under XPE SP1. When i boot up
the PC, the dongle turns out to be:
- 30%: Detected but with an exclamation mark (-> not working)
- 30%: Detected but not working (cannot communicate properly with the
device)
- 30%: Detected and WORKING
- 10%: Unknown device

These status switches randomly just be rebooting the PC (hard and
soft-reboot).

The cool thing is that it works with our SP2 image. Since we have not
enough time for Q/C with SP2 i am pretty stuck on solving this issue
for SP1. I have also tried to copy the binaries from SP2 to SP1 which
basically works, but does not fix my problem.

Does anybody have any glimpse or guidance for solving this issue.

best regards
Günther Seiringer
Research Manager - funworld AG

 

[guelis]

Additional Info:

XP Professional SP1 works fine as well...

 

[KM]

Günther,

Wierd problem if you say the driver status is changing from boot to boot.

Have you taken a look into \Windows\SetupApi.log to see why the state of the driver is getting changed? Increase the Log level if
needed.

 

[Gueli]

it seems that the problem really was inside the usb dongle and not in
the software.
for whatever reason the driver stack inside the dongle had some
problem, which seemed to work fine for everything, except xp embedded
sp1