Problems with USB Camera and Scanner

[Guest]

I'm trying to help someone out with a problem. He's got a laptop with Windows
2000. Sometime ago he started having issues while connecting his digital
camera to the laptop to transfer the images via the cameras USB cable.

Last week he bought an All-In-One printer. Everything works except the
scanner. While installing the software it gives an error related to the
scanner and after the software is installed the scanner doesn't work. I tried
giving the scan command from both the All-In-One and the laptop via the
software. At first I though that it was something with the All-In-One
printer, but then I remembered about the camera.

So to prove my theory, that it was something with the OS and not with the
devices, I installed the software on another computer, Windows 2000 laptop as
well, and it installed without giving any errors and it scan perfectly from
both the All-In-One and the laptop via the software.

Are there any specific files that I can check and possibly replace, files
that deal with this type of data/image transfers, within the OS that might
solve the problem.

I'm trying to help him cause if I can't he would have to send the computer
in for repair to his companys central offices that are in another country.

Thanks.

 

[Ken B]

I know that in Windows XP you can't have a USB scanner and a USB camera
plugged in at the same time... one of them wins, and the other, well, loses.

Best solution, unplug one when you want the other to work

Ken

 

[Guest]

As I said. This is Windows 2000. Also, I don't have them plugged in at the
same time [The laptop only has 1 USB port anyways ].

I'm sure it has something to do with some configuration file(s) within
Windows that got messed up sometime ago, when the camera started giving
errors while trying to transfer images.

Thanks anyways for replying.

Anyone else?