Problems with Print Server

[Rob]

That's the problem Terry, everything is not OK. You have both your
Router and your Printserver pointing to the print severer as being the
Gateway. I asked for the information from ipconfig, run on you PC, but
that request seems to have been misplaced.
So to get on an even footing, would you please supply the following
information:
Result from ipconfig run on your PC
IP address of Print Server, IP address of what it thinks is the
Gateway, Subnet Mask the Print Server is using. Name and model numbers
of the printers that you have installed on the Print Server.
IP address of the Router, IP address of what it thinks is the Gateway,
Subnet Mask the Router is using. The IP address of the DHCP server,
Subnet Mask the DHCP server is using. Is the server enabled? The IP
address of the DNS server
On your PC, RUN CMD
type ipconfig /all > c:\temp.txt
(it will appear that nothing happened but it will have written
everything into the temp.txt file)

Open the c:\temp.txt file with notepad. Select all the text and
copy/paste it into your reply.

In the mean time, I shall finish reading your equipment manuals. May I
suggest you do the same, even if you have already done so.

Was there any consensus as to whether his printers were compatible with
the PS or any known problems? I seem to be missing a few posts so have
to respond to this one.

Rob

 

[Mungo Bulge]

I have not been able to pry that info out of him yet.

| Mungo Bulge wrote:
| > That's the problem Terry, everything is not OK. You have both your
| > Router and your Printserver pointing to the print severer as being
the
| > Gateway. I asked for the information from ipconfig, run on you PC,
but
| > that request seems to have been misplaced.
| > So to get on an even footing, would you please supply the
following
| > information:
| > Result from ipconfig run on your PC
| > IP address of Print Server, IP address of what it thinks is the
| > Gateway, Subnet Mask the Print Server is using. Name and model
numbers
| > of the printers that you have installed on the Print Server.
| > IP address of the Router, IP address of what it thinks is the
Gateway,
| > Subnet Mask the Router is using. The IP address of the DHCP
server,
| > Subnet Mask the DHCP server is using. Is the server enabled? The
IP
| > address of the DNS server
| > On your PC, RUN CMD
| > type ipconfig /all > c:\temp.txt
| > (it will appear that nothing happened but it will have written
| > everything into the temp.txt file)
| >
| > Open the c:\temp.txt file with notepad. Select all the text and
| > copy/paste it into your reply.
| >
| > In the mean time, I shall finish reading your equipment manuals.
May I
| > suggest you do the same, even if you have already done so.
| >
| >
| >
| Was there any consensus as to whether his printers were compatible
with
| the PS or any known problems? I seem to be missing a few posts so
have
| to respond to this one.
|
| Rob

 

[Terry Bennett]

Rob, Mungo, others.

Many thanks for your advice on this - all getting too complicated for me. I
asked a local IT guy to have a look at it this afternoon and he couldn't get
it to work either ... although he did sort-out the IP Addresses, etc. He
thinks the item is faulty so I will return it.

All your help is much appreciated.

 

[Rob]

Rob, Mungo, others.

Many thanks for your advice on this - all getting too complicated for me. I
asked a local IT guy to have a look at it this afternoon and he couldn't get
it to work either ... although he did sort-out the IP Addresses, etc. He
thinks the item is faulty so I will return it.

All your help is much appreciated.

Before you get another PS check on it's web site to make sure it is
compatible with your printers.
e.g Netgear
http://kbserver.netgear.com/kb_web_files/n101216.asp

Rob

 

[Mungo Bulge]

Good luck. These things really shouldn't be that difficult, although I
had to get three routers once before I found one that worked. Turned
out that the second one (and probably the first one) had been
returned, repackaged by the store and restocked. I noticed the second
one didn't have its cables individually packaged like the first one.
When I got the third one I had there service department fire it up
first. That was when the tech told me it wasn't unusual for them to
re-shrink-wrap returns and sell them as new.
Anyway Keep Smiling

| Rob, Mungo, others.
|
| Many thanks for your advice on this - all getting too complicated
for me. I
| asked a local IT guy to have a look at it this afternoon and he
couldn't get
| it to work either ... although he did sort-out the IP Addresses,
etc. He
| thinks the item is faulty so I will return it.
|
| All your help is much appreciated.
|
| | > That's the problem Terry, everything is not OK. You have both your
| > Router and your Printserver pointing to the print severer as being
the
| > Gateway. I asked for the information from ipconfig, run on you PC,
but
| > that request seems to have been misplaced.
| > So to get on an even footing, would you please supply the
following
| > information:
| > Result from ipconfig run on your PC
| > IP address of Print Server, IP address of what it thinks is the
| > Gateway, Subnet Mask the Print Server is using. Name and model
numbers
| > of the printers that you have installed on the Print Server.
| > IP address of the Router, IP address of what it thinks is the
Gateway,
| > Subnet Mask the Router is using. The IP address of the DHCP
server,
| > Subnet Mask the DHCP server is using. Is the server enabled? The
IP
| > address of the DNS server
| > On your PC, RUN CMD
| > type ipconfig /all > c:\temp.txt
| > (it will appear that nothing happened but it will have written
| > everything into the temp.txt file)
| >
| > Open the c:\temp.txt file with notepad. Select all the text and
| > copy/paste it into your reply.
| >
| > In the mean time, I shall finish reading your equipment manuals.
May I
| > suggest you do the same, even if you have already done so.
| >
| >
| >
| > | > | Thanks.
| > |
| > | The Gateway IP Address is the same for both the Router and the
Print
| > | Server - 192.168.1.1 - only the IP Addresses themselves differ.
| > Likewise,
| > | the Subnet Masks are identical - 255.255.255.0
| > |
| > | I must have reset the factory settings on the Print Server a
dozen
| > times but
| > | the DHCP Client still appears as Disabled.
| > |
| > | So, if everything apart from the DHCP appears OK, how do I
change
| > this
| > |
| > | | > | > DHCP client should not be disabled, and the Gateway IP Address
| > should
| > | > be the same as your router, which if memory serves me
correctly is
| > | > 192.168.1.2
| > | > I am not linked to your manual, but I do think I remember
reading
| > | > about DHCP client being the factory default, so if you re-read
the
| > | > manual to confirm this, you can reset the factory default by
| > holding
| > | > the rest/test button depressed for more than ten seconds. Then
| > when
| > | > the PS reboots, it should have a Gateway IP equal to your
router's
| > IP,
| > | > a Subnet mask of 255.255.255.0, both of which should be the
same
| > as
| > | > those reported by your PC when you run ipconfig. The only
| > difference
| > | > should be the IP address.
| > | >
| > | > | > | > | The ping exercise seemed to work OK (no data lost) and both
| > printers
| > | > will
| > | > | now print test pages when the Print Server is fired-up
whilst
| > | > holding the
| > | > | reset button. These reveal:
| > | > |
| > | > | IP Address: 192.168.1.1
| > | > | Subnet Mask: 255.255.255.0
| > | > | Gateway IP Address: 192.168.1.1
| > | > | DHCP Client: Disabled
| > | > |
| > | > | BUT ... neither printer will print from Word.
| > | > |
| > | > | | > | > | > That will do it.
message
| > | > | > | > | > | > | Just remind me how that is done - I know it's from
Run:cmd.
| > Is
| > | > it
| > | > | > just
| > | > | > | 'ping 192.168.1.1' ?
| > | > | > |
| > | > | > | | > | > | > | > Can you ping it from your PC?
| > | > | > | > If you can successfully ping it, Setup wizard should
be
| > able
| > | > to
| > | > | > set up
| > | > | > | > the Print Server.
| > | > | > | > It is strange that if your printers support USB
connection
| > to
| > | > a
| > | > | > print
| > | > | > | > server, that they would not print the test page.
| > message
| > | > | > | > | > | > | > | > | The IP Address was 192.168.1.1 whereas the Router is
| > | > 192.168.1.2
| > | > | > | > |
| > | > | > | > | | > | > | > | > | >
in
| > | > message
| > | > | > | > | > | > | > | > | > | > | Thanks Rob but it won't print a test page
(although
| > it
| > | > was
| > | > | > doing
| > | > | > | > so
| > | > | > | > | > in the
| > | > | > | > | > | manner you describe yesterday when the Router
wasn't
| > | > | > working!).
| > | > | > | > I
| > | > | > | > | > don't
| > | > | > | > | > | think it's associating with next door's network
as
| > his
| > | > seems
| > | > | > to
| > | > | > | > be
| > | > | > | > | > switched
| > | > | > | > | > | off at the moment and, in any case, the manual
seems
| > to
| > | > | > suggest
| > | > | > | > that
| > | > | > | > | > when
| > | > | > | > | > | the Ethernet cable is connected this disables
the
| > | > wireless
| > | > | > | > element
| > | > | > | > | > of the
| > | > | > | > | > | print server.
| > | > | > | > | > <<<< Snip >>>>
| > | > | > | > | > That's the whole idea of connecting it directly by
| > cable,
| > | > to
| > | > | > | > eliminate
| > | > | > | > | > the wireless element. What was the configuration
of
| > the
| > | > server
| > | > | > | > after
| > | > | > | > | > you restored the factory settings?
| > | > | > | > | >
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