Problems with KB958687 Security Update

[petez]

Hi
I run XP Pro, never had any real issues. Auto updates tried and failed to
install January Security Update KB958687. PC then froze - had to finally use
Recovery Console to get the PC back!!! PC keeps trying and failing to
install update so I have switched Auto Updates off as I don't want to lose
the machine again.
Any suggestions would be appreciated
Thanks

 

[Shenan Stanley]

I run XP Pro, never had any real issues. Auto updates tried and
failed to install January Security Update KB958687. PC then froze -
had to finally use Recovery Console to get the PC back!!! PC keeps
trying and failing to install update so I have switched Auto
Updates off as I don't want to lose the machine again.
Any suggestions would be appreciated

Follow the suggestion given on the web page for the update:
http://support.microsoft.com/kb/958687

"How to obtain help and support for this security update

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local Microsoft
subsidiary for support issues with security updates, visit the Microsoft
International Support Web site:
http://support.microsoft.com/common/international.aspx?rdpath=4
(http://support.microsoft.com/common/international.aspx?rdpath=4)

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by visiting
the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552
(http://support.microsoft.com/oas/default.aspx?&prid=7552)"

 

[Shenan Stanley]

I run XP Pro, never had any real issues. Auto updates tried and
failed to install January Security Update KB958687. PC then froze
- had to finally use
Recovery Console to get the PC back!!! PC keeps trying and
failing to install update so I have switched Auto Updates off as I
don't want to lose the machine again.
Any suggestions would be appreciated

Hi did you solve this problem.. I have similar prob.
The fix suggested doesnt seem to work for me.....OR I dont
unerdstand it :-((

If you did not understand the one response:

Follow the suggestion given on the web page for the update:
http://support.microsoft.com/kb/958687

"How to obtain help and support for this security update

For home users, no-charge support is available by calling
1-866-PCSAFETY in the United States and Canada or by contacting
your local Microsoft subsidiary. For more information about how to
contact your local Microsoft subsidiary for support issues with
security updates, visit the Microsoft International Support Web
site:
http://support.microsoft.com/common/international.aspx?rdpath=4

North American customers can also obtain instant access to unlimited
no-charge e-mail support or to unlimited individual chat support by
visiting the following Microsoft Web site:
http://support.microsoft.com/oas/default.aspx?&prid=7552

Which told you how to contact technical support to get assistance for this
update... You may just want to take your computerin to a trustworthy repair
shop near you. ;-)