Problems saving Excel & MS Office 2000 files.

[Brian Bartley]

We are seeing issues when saving files to user directory
on a windows 2000 server. The users are all using
Windows 2000 pro systems & Office 2000 Pro. The original
files will disappear & a new file with a random 8
character name will appear in their directory. The file
will have no security permissions associated with it. It
is not happening all of the time, just random. The
servers are all Dell 1500sc or 1600sc w/1.2 gig of ram
and 60 gig of hd space on the shared directory. The
servers are also acting as a print server as well as
running Norton Anti-Virus Corp Edition 7.6. All of the
user work stations are also running NAV. We are able to
go to the 8 character files as domain admins, take
ownership of the files, assign the proper permissions and
have the user open the file & all data will be there.
Any ideas?

 

[Dave Peterson]

When you save a file, excel will save it as a temporary file (8 characters, no
extension). Then if that save is successful, excel will delete the original and
rename this funny named file to the original's name.

You see the results when something interferes with this process.

A couple of things that get pointed at are antivirus software and network
problems (hardware or permissions).

Does intermittent mean that it sometimes works (sometimes not) with the same
user/sharename? If yes, then it doesn't sound like a permission problem.

I think I'd do the easy test first--try disabling the AV software and see if it
helps. If yes, see if there's a new version available.

If it's not the AV, then good luck!