Problems Before/After Uninstalling .Net Framework 1.1 - Please Hel

[Guest]

OK, my problems all started when I was unable to install the Security Update
for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB886903). When I
tried to install it from Windows Update, it kept failing (note there were
other security updates that were installed without any problems). I
searching the web and reading about others that have had similar problems.
One suggestion was to uninstall the .Net Framework 1.1 and re-install it.
So, like an idiot, I uninstalled .Net Framework 1.1.

Now my one little problem has expanded to many worse problems. For one, I
can't install .Net Framework 1.1. I have tried all of the "tricks" and
nothing seems to work. Worse yet, it seems that no installations that use
msi scripts are working. I have tried several installations (just stuff that
I don't really need, just for testing) and nothing will install now (and yes,
I have rebooted). I am worried that the Windows Installer is now corrupted.
ALL THIS FROM UNINSTALLING .NET FRAMEWORK!!! Good grief. The more I work
with computers the more I wish I had chosen a different line of work.

Here is the log file from the failed .Net Framework install:
[02/09/05,02:42:15] Starting Install.exe
[02/09/05,02:42:15] Parsing switches from commandline: "H:\Temp\System
Temp\IXP000.TMP\Install.exe"
[02/09/05,02:42:15] SourceDir: H:\Temp\System Temp\IXP000.TMP\
[02/09/05,02:42:15] Install started
[02/09/05,02:42:15] Checking system requirements
[02/09/05,02:42:15] OS: Win 2k
[02/09/05,02:42:15] Ver:
[02/09/05,02:42:15] SP: Service Pack 4
[02/09/05,02:42:15] Checking Internet Explorer Version
[02/09/05,02:42:15] Looking for 5.0.2919.6307
[02/09/05,02:42:15] Found Internet Explorer Version: 6.0.2800.1106
[02/09/05,02:42:15] Internet Explorer Version is OK...
[02/09/05,02:42:15] System meets minimum requirements
[02/09/05,02:42:15] Checking Windows Installer version...
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] msi.dll loaded ok
[02/09/05,02:42:15] Looking for: 2.0.2600
[02/09/05,02:42:15] Found: 2.0.2600
[02/09/05,02:42:15] Windows Installer version ok
[02/09/05,02:42:15] Finished Checking Windows Installer version.
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] Looking for mscoree.dll from PDC
[02/09/05,02:42:15] mscoree.dll from PDC is not installed local
[02/09/05,02:42:15] Looking for mscoree.dll from Beta
[02/09/05,02:42:15] mscoree.dll is not installed local
[02/09/05,02:42:15] Searching for MSI: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading Properties from MSI database: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading URTVersion
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] URTVersion: v1.0.3705
[02/09/05,02:42:15] Reading ProductCode
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductCode: {B43357AA-3A6D-4D94-B56E-43C44D09E548}
[02/09/05,02:42:15] Reading ProductName
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductName: Microsoft .NET Framework (English)
[02/09/05,02:42:15] Reading ProductLanguage
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductLanguage: 1033
[02/09/05,02:42:15] Installing: H:\Temp\System Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Checking IIS...
[02/09/05,02:42:15] IIS not found
[02/09/05,02:42:15] Checking MDAC Version
[02/09/05,02:42:15] Looking for 2.70.7713.0
[02/09/05,02:42:15] Found MDAC Version: 2.80.1022.3
[02/09/05,02:42:15] MDAC Version OK
[02/09/05,02:42:16] Darwin Service successfully stoped
[02/09/05,02:42:16] Trying to load msi.dll
[02/09/05,02:42:16] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:16] Trying to load oleacc.dll
[02/09/05,02:42:16] Successfully loaded oleacc.dll
[02/09/05,02:42:16] Calling MsiInstallProduct() with commandline:
ADDLOCAL=All ARPSYSTEMCOMPONENT=1 ARPNOREMOVE=1 REBOOT=ReallySuppress
IIS_NOT_PRESENT=1
[02/09/05,02:42:59] MsiInstallProduct() returned 1603
[02/09/05,02:42:59]

[MsiInstallProduct]

ReturnCode=1603
[02/09/05,02:42:59] Preparing Dialog
[02/09/05,02:42:59] Message: Microsoft .NET Framework Setup has failed. If
this continues, please contact Product Support.
[02/09/05,02:43:00] Install.exe returning 1603
[02/09/05,02:43:00]

[Install.exe]

ReturnCode=1603


This is my everyday work machine so reinstalling Windows is almost out of
the question. I simply don't have the time for this right now. Any help
would be most appreciated.

 

[Guest]

Troy, sorry to hear you are having issues with this because I just went
through .net hell myself in trying to get web matrix going at the same time
as visual studio. I had my installation so screwed up at one point that I
considered reformating the drive and starting over. Somehow I managed to get
everything working by reinstalling .net and webmatrix config files etc. etc.
I still really am unsure what I did to get it all working, but it does work
now, with the exception that the security patch you are trying to install
will not install on my instance, and I'm not going to completely format and
reinstall everything just to get that to install. I don't pretend to be a
windows guru, but I'd say uninstall your .net instace and things that make
use of it and clear the references out of the registry and then try
reinstalling. Apparently the .net versions and products (webmatrix, visual
studio etc.) don't seem to want to play well together when you start mixing
versions....

Not sure it that helps or is just commissuration,
KAC

OK, my problems all started when I was unable to install the Security Update
for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB886903). When I
tried to install it from Windows Update, it kept failing (note there were
other security updates that were installed without any problems). I
searching the web and reading about others that have had similar problems.
One suggestion was to uninstall the .Net Framework 1.1 and re-install it.
So, like an idiot, I uninstalled .Net Framework 1.1.

Now my one little problem has expanded to many worse problems. For one, I
can't install .Net Framework 1.1. I have tried all of the "tricks" and
nothing seems to work. Worse yet, it seems that no installations that use
msi scripts are working. I have tried several installations (just stuff that
I don't really need, just for testing) and nothing will install now (and yes,
I have rebooted). I am worried that the Windows Installer is now corrupted.
ALL THIS FROM UNINSTALLING .NET FRAMEWORK!!! Good grief. The more I work
with computers the more I wish I had chosen a different line of work.

Here is the log file from the failed .Net Framework install:
[02/09/05,02:42:15] Starting Install.exe
[02/09/05,02:42:15] Parsing switches from commandline: "H:\Temp\System
Temp\IXP000.TMP\Install.exe"
[02/09/05,02:42:15] SourceDir: H:\Temp\System Temp\IXP000.TMP\
[02/09/05,02:42:15] Install started
[02/09/05,02:42:15] Checking system requirements
[02/09/05,02:42:15] OS: Win 2k
[02/09/05,02:42:15] Ver:
[02/09/05,02:42:15] SP: Service Pack 4
[02/09/05,02:42:15] Checking Internet Explorer Version
[02/09/05,02:42:15] Looking for 5.0.2919.6307
[02/09/05,02:42:15] Found Internet Explorer Version: 6.0.2800.1106
[02/09/05,02:42:15] Internet Explorer Version is OK...
[02/09/05,02:42:15] System meets minimum requirements
[02/09/05,02:42:15] Checking Windows Installer version...
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] msi.dll loaded ok
[02/09/05,02:42:15] Looking for: 2.0.2600
[02/09/05,02:42:15] Found: 2.0.2600
[02/09/05,02:42:15] Windows Installer version ok
[02/09/05,02:42:15] Finished Checking Windows Installer version.
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] Looking for mscoree.dll from PDC
[02/09/05,02:42:15] mscoree.dll from PDC is not installed local
[02/09/05,02:42:15] Looking for mscoree.dll from Beta
[02/09/05,02:42:15] mscoree.dll is not installed local
[02/09/05,02:42:15] Searching for MSI: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading Properties from MSI database: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading URTVersion
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] URTVersion: v1.0.3705
[02/09/05,02:42:15] Reading ProductCode
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductCode: {B43357AA-3A6D-4D94-B56E-43C44D09E548}
[02/09/05,02:42:15] Reading ProductName
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductName: Microsoft .NET Framework (English)
[02/09/05,02:42:15] Reading ProductLanguage
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductLanguage: 1033
[02/09/05,02:42:15] Installing: H:\Temp\System Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Checking IIS...
[02/09/05,02:42:15] IIS not found
[02/09/05,02:42:15] Checking MDAC Version
[02/09/05,02:42:15] Looking for 2.70.7713.0
[02/09/05,02:42:15] Found MDAC Version: 2.80.1022.3
[02/09/05,02:42:15] MDAC Version OK
[02/09/05,02:42:16] Darwin Service successfully stoped
[02/09/05,02:42:16] Trying to load msi.dll
[02/09/05,02:42:16] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:16] Trying to load oleacc.dll
[02/09/05,02:42:16] Successfully loaded oleacc.dll
[02/09/05,02:42:16] Calling MsiInstallProduct() with commandline:
ADDLOCAL=All ARPSYSTEMCOMPONENT=1 ARPNOREMOVE=1 REBOOT=ReallySuppress
IIS_NOT_PRESENT=1
[02/09/05,02:42:59] MsiInstallProduct() returned 1603
[02/09/05,02:42:59]

[MsiInstallProduct]

ReturnCode=1603
[02/09/05,02:42:59] Preparing Dialog
[02/09/05,02:42:59] Message: Microsoft .NET Framework Setup has failed. If
this continues, please contact Product Support.
[02/09/05,02:43:00] Install.exe returning 1603
[02/09/05,02:43:00]

[Install.exe]

ReturnCode=1603


This is my everyday work machine so reinstalling Windows is almost out of
the question. I simply don't have the time for this right now. Any help
would be most appreciated.

 

[Guest]

Hi Kenny,

Thanks for the reply. I'm glad you have (most) of your problems figured
out. I am not going to mess with anything until I get specific information
on what I need to do. I can't afford to mess this machine up any worse than
it already is. I am hoping to hear from a Microsoft representetave and let
them explain what steps I need to take. I am an MSDN Enterprise subscriber
and am trying out the discussion group first before calling and using one of
my support calls.

Thanks,
Troy

Troy, sorry to hear you are having issues with this because I just went
through .net hell myself in trying to get web matrix going at the same time
as visual studio. I had my installation so screwed up at one point that I
considered reformating the drive and starting over. Somehow I managed to get
everything working by reinstalling .net and webmatrix config files etc. etc.
I still really am unsure what I did to get it all working, but it does work
now, with the exception that the security patch you are trying to install
will not install on my instance, and I'm not going to completely format and
reinstall everything just to get that to install. I don't pretend to be a
windows guru, but I'd say uninstall your .net instace and things that make
use of it and clear the references out of the registry and then try
reinstalling. Apparently the .net versions and products (webmatrix, visual
studio etc.) don't seem to want to play well together when you start mixing
versions....

Not sure it that helps or is just commissuration,
KAC

OK, my problems all started when I was unable to install the Security Update
for Microsoft .NET Framework, Version 1.1 Service Pack 1 (KB886903). When I
tried to install it from Windows Update, it kept failing (note there were
other security updates that were installed without any problems). I
searching the web and reading about others that have had similar problems.
One suggestion was to uninstall the .Net Framework 1.1 and re-install it.
So, like an idiot, I uninstalled .Net Framework 1.1.

Now my one little problem has expanded to many worse problems. For one, I
can't install .Net Framework 1.1. I have tried all of the "tricks" and
nothing seems to work. Worse yet, it seems that no installations that use
msi scripts are working. I have tried several installations (just stuff that
I don't really need, just for testing) and nothing will install now (and yes,
I have rebooted). I am worried that the Windows Installer is now corrupted.
ALL THIS FROM UNINSTALLING .NET FRAMEWORK!!! Good grief. The more I work
with computers the more I wish I had chosen a different line of work.

Here is the log file from the failed .Net Framework install:
[02/09/05,02:42:15] Starting Install.exe
[02/09/05,02:42:15] Parsing switches from commandline: "H:\Temp\System
Temp\IXP000.TMP\Install.exe"
[02/09/05,02:42:15] SourceDir: H:\Temp\System Temp\IXP000.TMP\
[02/09/05,02:42:15] Install started
[02/09/05,02:42:15] Checking system requirements
[02/09/05,02:42:15] OS: Win 2k
[02/09/05,02:42:15] Ver:
[02/09/05,02:42:15] SP: Service Pack 4
[02/09/05,02:42:15] Checking Internet Explorer Version
[02/09/05,02:42:15] Looking for 5.0.2919.6307
[02/09/05,02:42:15] Found Internet Explorer Version: 6.0.2800.1106
[02/09/05,02:42:15] Internet Explorer Version is OK...
[02/09/05,02:42:15] System meets minimum requirements
[02/09/05,02:42:15] Checking Windows Installer version...
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] msi.dll loaded ok
[02/09/05,02:42:15] Looking for: 2.0.2600
[02/09/05,02:42:15] Found: 2.0.2600
[02/09/05,02:42:15] Windows Installer version ok
[02/09/05,02:42:15] Finished Checking Windows Installer version.
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] Looking for mscoree.dll from PDC
[02/09/05,02:42:15] mscoree.dll from PDC is not installed local
[02/09/05,02:42:15] Looking for mscoree.dll from Beta
[02/09/05,02:42:15] mscoree.dll is not installed local
[02/09/05,02:42:15] Searching for MSI: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading Properties from MSI database: H:\Temp\System
Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Reading URTVersion
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] URTVersion: v1.0.3705
[02/09/05,02:42:15] Reading ProductCode
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductCode: {B43357AA-3A6D-4D94-B56E-43C44D09E548}
[02/09/05,02:42:15] Reading ProductName
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductName: Microsoft .NET Framework (English)
[02/09/05,02:42:15] Reading ProductLanguage
[02/09/05,02:42:15] Trying to load msi.dll
[02/09/05,02:42:15] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:15] ProductLanguage: 1033
[02/09/05,02:42:15] Installing: H:\Temp\System Temp\IXP000.TMP\netfx.msi
[02/09/05,02:42:15] Checking IIS...
[02/09/05,02:42:15] IIS not found
[02/09/05,02:42:15] Checking MDAC Version
[02/09/05,02:42:15] Looking for 2.70.7713.0
[02/09/05,02:42:15] Found MDAC Version: 2.80.1022.3
[02/09/05,02:42:15] MDAC Version OK
[02/09/05,02:42:16] Darwin Service successfully stoped
[02/09/05,02:42:16] Trying to load msi.dll
[02/09/05,02:42:16] Loading: C:\WINNT\system32\msi.dll
[02/09/05,02:42:16] Trying to load oleacc.dll
[02/09/05,02:42:16] Successfully loaded oleacc.dll
[02/09/05,02:42:16] Calling MsiInstallProduct() with commandline:
ADDLOCAL=All ARPSYSTEMCOMPONENT=1 ARPNOREMOVE=1 REBOOT=ReallySuppress
IIS_NOT_PRESENT=1
[02/09/05,02:42:59] MsiInstallProduct() returned 1603
[02/09/05,02:42:59]

[MsiInstallProduct]

ReturnCode=1603
[02/09/05,02:42:59] Preparing Dialog
[02/09/05,02:42:59] Message: Microsoft .NET Framework Setup has failed. If
this continues, please contact Product Support.
[02/09/05,02:43:00] Install.exe returning 1603
[02/09/05,02:43:00]

[Install.exe]

ReturnCode=1603


This is my everyday work machine so reinstalling Windows is almost out of
the question. I simply don't have the time for this right now. Any help
would be most appreciated.

 

[Jeremy Couch via DotNetMonster.com]

Hi Troy, I had the same problem. All the updates installed just fine except
that one. I did uninstall .net and reinstalled it with no problems but the
update still will not work. Have you been able to find a way to fix this
yet?

Thanks,
Jeremy

 

[Jeremy Couch via DotNetMonster.com]

OK quick update. I went to http://www.microsoft.com/downloads/details.aspx?
FamilyID=9BBD5617-49AE-40BF-B0FA-F9049349C6F5&displaylang=en
and manually downloaded and tried to install the update. I got the error
message "Setup cannot continue because one or more pre-requisites required
to install KB886903 failed."

Here's the log.

[KB886903.log]
3.895:
================================================================================
3.895: 2005/02/10 00:17:02.587 (local)
3.905: c:\30ca953bcd1bcd4d43\update\update.exe (version 5.5.33.0)
3.945: Service Pack started with following command line:
4.186: Exec SP1QFE.SP1Check.Section: Result SOFTWARE\Microsoft\Updates\
..NETFramework\1.1\SP1 Key Not Found
4.206: Condition Check for Line 1 of PreRequisite returned FALSE
4.206: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
4.206: KB886903 Setup encountered an error: Setup cannot continue because
one or more pre-requisites required to install KB886903 failed. For More
details check the Log File C:\WINDOWS\KB886903.log
4.236: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
4.236: Setup cannot continue because one or more pre-requisites required to
install KB886903 failed. For More details check the Log File C:\WINDOWS\
KB886903.log
22.983: Message displayed to the user: Setup cannot continue because one or
more pre-requisites required to install KB886903 failed. For More details
check the Log File C:\WINDOWS\KB886903.log
22.983: User Input: OK
22.983: Update.exe extended error code = 0xf0f4
22.983: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

Any ideas???
Jeremy

 

[Steven Cheng[MSFT]]

Hi Troy and Jeremy,

Are you installing the recommeded updates by the order list in the windows
update site? Also, have close other running programs when installing that
update? When the first time I try intalling the update on my local side
(winxp pro sp2), I also receive error which prevent me from installing the
new updates. Then, I restart my box and successfully install the updates
before running any other programs.

Also, if this is an urgent issue which break your daily work , I suggest
you contact the PSS about this update.

Thanks & Regards,

Steven Cheng
Microsoft Online Support

Get Secure! www.microsoft.com/security
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

 

[Guest]

Hi Jeremy,

Thanks for the posts. My machine is still messed up. Right now I want to
concentrate on the installation problems that I am having. As I stated in my
earlier post, I now cannot install ANYTHING!!! that uses MSI scripts (which
is almost anything from Microsoft and a hole lot from other software
vendors). I need to fix my windows installer problem first and then I can
tackle the .Net problem. It sounds like your problem is fixable. All you
need to do is find out what pre-requisite your machine does not have. It
would seem that there would be a log file somewhere with the details or there
may be a switch you must use in a command-line argument when running the
setup to show the details. I hope you are able to figure it out without
messing up your machine (like mine). Microsoft (and others) complain that
people don't keep their security patches up on their machines but they don't
mention the thousands of people that have totally messed up their machines
trying (once bitten, twice shy)...

Good Luck,
Troy

OK quick update. I went to http://www.microsoft.com/downloads/details.aspx?
FamilyID=9BBD5617-49AE-40BF-B0FA-F9049349C6F5&displaylang=en
and manually downloaded and tried to install the update. I got the error
message "Setup cannot continue because one or more pre-requisites required
to install KB886903 failed."

Here's the log.

[KB886903.log]
3.895:
================================================================================
3.895: 2005/02/10 00:17:02.587 (local)
3.905: c:\30ca953bcd1bcd4d43\update\update.exe (version 5.5.33.0)
3.945: Service Pack started with following command line:
4.186: Exec SP1QFE.SP1Check.Section: Result SOFTWARE\Microsoft\Updates\
..NETFramework\1.1\SP1 Key Not Found
4.206: Condition Check for Line 1 of PreRequisite returned FALSE
4.206: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
4.206: KB886903 Setup encountered an error: Setup cannot continue because
one or more pre-requisites required to install KB886903 failed. For More
details check the Log File C:\WINDOWS\KB886903.log
4.236: ReadStringFromInf: SetupGetLineText failed: 0xe0000102
4.236: Setup cannot continue because one or more pre-requisites required to
install KB886903 failed. For More details check the Log File C:\WINDOWS\
KB886903.log
22.983: Message displayed to the user: Setup cannot continue because one or
more pre-requisites required to install KB886903 failed. For More details
check the Log File C:\WINDOWS\KB886903.log
22.983: User Input: OK
22.983: Update.exe extended error code = 0xf0f4
22.983: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

Any ideas???
Jeremy

 

[Guest]

Hi Steven,

Thanks for replying to my post. Yes, I updated (originally) directly from
the windows update site. That is when I had trouble with the .Net Framework
1.1 security update. I rebooted my machine and made sure that nothing was
running before trying again. It simply would not work. That is when I
started trying to see if other people were having similar problems by reading
the message boards. I found that there were others having trouble and one
suggestion was to uninstall and re-install the .Net Framework 1.1. So, that
is what I attempted to do. However, after uninstalling the .Net Framework
1.1, I found that I could not re-install it. I tried reading the log files
to figure out what was going on and decided that the problem might be with
the windows installer. So, I tried to install a different windows update (it
wasn't a critical update and I was just updating to see if it would
successfully install). I couldn't get it to update either. That is when I
decided that my problems have expanded to include the windows installer.
Since then I have found that I cannot install the new security update for MSN
Messenger. Like I said, I believe my biggest problem now is a broker Windows
Installer. I believe that uninstalling the .Net Framework 1.1 somehow broke
my Windows Installer and it will no longer work with any MSI files. I need
to know how to figure out what is missing or broken and how to fix it. If I
can get my Windows Installer working again, then I will work on getting the
..Net Framework going. Any help or suggestions would be greatly appreciated.

Thanks,
Troy

 

[Steven Cheng[MSFT]]

Hi Troy,

Thanks for your followup. I'm sorry to hear that the problem became rather
worse. Then, have you installed some of the updates on windowsupdate before
your installer engine broken down?

Since you're not able to intall any programs now, there must be some
underlying settings got currupted , you can have a look at the following
info I've found in some kb and threads:

If still no one helps, I'm afraid the your sys enviorment may encounter
some serious damage. Would you consider reinstalling the system?


====================================
If the Windows Installer does not install successfully, one of the
following may be the cause:



- If an environment variable is empty, you receive the following error
message:

Error 1631: Windows Installer Service failed to start. Contact your
support personnel.
After you add a value or you remove the empty environment variable, the
engine installs successfully.

For additional information, click the article number below
to view the article in the Microsoft Knowledge Base:



KBLink:251274.KB.EN-US: Error Message When You Attempt to Install
Program Using Windows Installer

- On Windows NT 4.0, if the Sfc.dll file exists in the system folder, the
engine may not install successfully.
For additional information about a cause and workaround for this problem,
click the article number below
to view the article in the Microsoft Knowledge Base:



KBLink:264652.KB.EN-US: BUG: Unable to Install or Upgrade Windows
Installer Service

- On Windows 2000, version 1.2 of the Windows Installer does not
install. The Windows Installer files are protected files under System
File Protection (SFP) and cannot be replaced. Running version 1.2 of
Instmsi.exe has no effect on the computer, and version 1.1 remains on
the system.
==============================

===================================
Installer Succeeded, But You Cannot Run an .msi File
----------------------------------------------------



If the Windows Installer does install successfully, but you cannot run an
..msi file, one of the following may be the cause:

NOTE: If the engine does not install correctly, you cannot run any .msi
files.



- The registration of the engine may be corrupted, so that an attempt to
run an .msi package fails. If this is the case, all attempts to run an .msi
package fail. If only a single .msi package does not complete successfully,
contact the vendor of that package for support on that particular product's
installation.


To correct the registration of the Windows Installer, unregister and
reregister the Installer service. This shuts down and reregisters the
service, which assures that the Windows Installer engine will function
properly. To do this, run the following commands from a command prompt:


"msiexec /unregister" (without the quotation marks)

"msiexec /regserver" (without the quotation marks)
This corrects most situations in which the Windows Installer is not
responding or in which you suspect corruption. This does not affect any
application that is currently installed on the computer that is using the
Windows Installer.



- If correctly registering the engine does not resolve the problem and you
want to remove the engine files and reinstall clean, follow these steps.

NOTE: On Windows 2000 and on Microsoft Windows Millennium Edition, you
cannot remove the Windows Installer engine because the files are protected.

1. Run the following command from a command prompt:

"msiexec /unregister" (without the quotation marks)

2. Delete the Msi.dll, Msiexec.exe, and Msihnd.dll files from the system
folder. You must rename these files from the command prompt.

3. Restart Windows.

4. Run the Instmsi.exe program to install and register the engine files
again.

=============================================================

Thanks & Regards,


Steven Cheng
Microsoft Online Support

Get Secure! www.microsoft.com/security
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

 

[Guest]

Hi Steven,

Thanks so much for your help. You were right on target. My problem was
with the TEMP environment variable. I don't know why it was empty but it
was. After I corrected it everything worked correctly. My Windows Installer
is now working, I have re-installed the .Net Framework 1.1, and have
installed the .Net Framework 1.1 Service Pack 1. I can't thank you enough
for your help. I hope your post will help others as well.

Thanks,
Troy

 

[Steven Cheng[MSFT]]

You're welcome Troy,

Really very glad that you've overcome the problem.
Have a good day!

Steven Cheng
Microsoft Online Support

Get Secure! www.microsoft.com/security
(This posting is provided "AS IS", with no warranties, and confers no
rights.)

 

[marcus y]

Hello, I too am having a problem installing that same security update,
but I am also unable to uninstall .NET Framework 1.1. This is the error
I get with the security update NDP1.1sp1-886903-X86.exe (both from
Windows Update and the Download Center)

SL1.tmp - Common Language Runtime Debugging Services

Application has generated an exception that could not be handled.

Process id=0x358 (856), Thread id=0x35c (860)

Click OK to terminate the application.
Click CANCEL to debug the application.

Trying to uninstall .NET Framework prompts me for a netfx.msi file which
I don't have on my system.

Any ideas?

Thanks,
marcus

 

[Guest]

I'm running winXP sp2 and having this problem. I tried the firs command
prompt commands and that didn't work. Reading further down it gives more,
but you lost me as what to do. Rename, delete from command prompt? I'm
Stupid, please help.