problem with Windows Mail

[Mark]

Upon closing Windows Mail prompts for compacting massages. Towards the end
of teh process Windows mail stops working and the below message apperas.
Mark


_____
Problem signature:
Problem Event Name: BEX
Application Name: WinMail.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0f9
Fault Module Name: StackHash_ea8f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ea8f
Additional Information 2: 0cc38d82a5cbf36977b21a87669d36c4
Additional Information 3: 1960
Additional Information 4: 0664d6129a7b254fb7d4319f387ac813

 

[Mark]

The problem started after the daylight saving time change, but I do not
think it has anything to do with it.
Mark

 

[Justin]

The problem started after the daylight saving time change, but I do not
think it has anything to do with it.
Mark

This seems to be tide with a security update however nothing would say which
one. Have you applied all updates to Vista?

 

[Mark]

All Vista updates have been applied.

I list below the whole sequence of evants "for clarity" as requested in the
email I received.


When I close the Windows Mail program, it prompts me with:
"Windows Mail can compact the message store. This may take up to a few
minutes. OK or Cancel"
When I click OK, then:
"Compacting the Windows Mail database" message appears, but a few seconds
later when the progress bar is about 50% done, the following message
appears:
"Windows Mail has stopped working."
And then:
"Check online for a solution and restart the program" or "Restart the
program."
Clicking on Problem Details reveals the following explanations:
Problem signature:
Problem Event Name: BEX
Application Name: WinMail.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0f9
Fault Module Name: StackHash_ea8f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ea8f
Additional Information 2: 0cc38d82a5cbf36977b21a87669d36c4
Additional Information 3: 1960
Additional Information 4: 0664d6129a7b254fb7d4319f387ac813

And then a popup appears with the following message:
"Windows Mail was closed. To help protect your computer, Data Execution
Prevention has closed Windows Mail. Click to learn more."

When I click Cancel to the very first prompt , Windows Mail shuts down with
no problems.

Mark

 

[Justin]

First, let's backup your mail store.

Make sure Windows Mail is NOT RUNNING.

Go to this folder:

C:\Users\XXXXXX\AppData\Local\Microsoft\Windows Mail

XXXXXX = Your username

Backup the entire Windows Mail folder. You can simply copy it to your
desktop. Once you have verified the backup we can proceed.

From within the original folder, delete the following:

Backup folder
All files that start with edb

Then start Windows Mail and see what happens.

 

[Mark]

Thanks Justin.

The folder C:\Users\XXXXXXX
(I put my user name where the XXXXX are) has following folders:

Contacts, Desktop, Documents, Downloads, favorites, Links, Music, Pictures,
Saved Games, Searches, Videos.

I can't find:

C:\Users\XXXXXX\AppData\Local\Microsoft\Windows Mail

Mark

 

[Mark]

I did find it and deleted

Backup folder
All files that start with edb

Unfortunately it did not help. The annoying errors/problem continue.

Mark

 

[Mark]

Hallo Microsoft:
Any solutions to the problem with Vista's Windows Mail?
Mark

 

[Dave]

Please state your problem, and someone may be able to help.

 

[Justin]

I did find it and deleted


Unfortunately it did not help. The annoying errors/problem continue.

Are you using IMAP or POP3?

 

[Mark]

Here is the problem Dave.

When I close the Windows Mail program, it prompts me with:
"Windows Mail can compact the message store. This may take up to a few
minutes. OK or Cancel"
When I click OK, then:
"Compacting the Windows Mail database" message appears, but a few seconds
later when the progress bar is about 50% done, the following message
appears:
"Windows Mail has stopped working."
And then:
"Check online for a solution and restart the program" or "Restart the
program."
Clicking on Problem Details reveals the following explanations:
Problem signature:
Problem Event Name: BEX
Application Name: WinMail.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0f9
Fault Module Name: StackHash_ea8f
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000001
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: ea8f
Additional Information 2: 0cc38d82a5cbf36977b21a87669d36c4
Additional Information 3: 1960
Additional Information 4: 0664d6129a7b254fb7d4319f387ac813

And then a popup appears with the following message:
"Windows Mail was closed. To help protect your computer, Data Execution
Prevention has closed Windows Mail. Click to learn more."
When I click Cancel to the very first prompt , Windows Mail shuts down with
no problems.

Mark

 

[Mark]

I am using POP3.

 

[Gary VanderMolen]

You have more chance of getting people knowledgeable in Windows
Mail to help you if you post in the appropriate newsgroup:
microsoft.public.windows.vista.mail.

Have you tried the WMUtil program:
http://www.oehelp.com/WMUtil/

Gary VanderMolen

 

[Justin]

I am using POP3.

If you've received new email since your last back then do a new backup.

Once you're done then delete EVERYTHING from within the same folder you
deleted files last time. No worries, you can always restore your backup.

Now open the app and try to compact it. It if still can no do it then we
need to check the file permissions on your mail store files.

Question, did you perform a new install or an upgrade to Vista?

 

[Mark]

I didn't know such a newsgroup existed. Based on your advice I reposted to
that group.

Mark