Problem with upgrading from XP Home to XP Pro.

[Guest]

I tried to upgrade and was told that "settup cannot set the required windows
XP configuration information. This indicates an internal setup error." I then
had to perform a system recovery to get it up and going again. Now I am
unable to reload some of my software because somehow the software is
identifing my 1.70GHz CPU as only being a 598.7MHz CPU. I'm using an HP
Pavilion dv4000 laptop, I already got ahold of HP and the person there was
unable to help.

Any help would be very much appreciated. T.I.A.

 

[Guest]

There's 2 logs you can look at to get information about errors during
installation: Setupact.log and Setuperr.log. If you can discern something
from these, particularly the last one, repost your question with that
information.

As an alternative, if you have the original XP Home disks, "bite the bullet"
and install XP Home. Then try the upgrade again.

The messge you received indicates h/w incompatibility, which diesn't make a
lot of sense if you were running XP Home prior to the upgrade attempt.

Paul Shafer, MCDST

 

[Lanwench [MVP - Exchange]]

In

I tried to upgrade and was told that "settup cannot set the required
windows XP configuration information. This indicates an internal
setup error." I then had to perform a system recovery to get it up
and going again. Now I am unable to reload some of my software
because somehow the software is identifing my 1.70GHz CPU as only
being a 598.7MHz CPU. I'm using an HP Pavilion dv4000 laptop, I
already got ahold of HP and the person there was unable to help.

Any help would be very much appreciated. T.I.A.

What software is this?

First rule: before you do any sort of upgrade, do a full backup of
everything you care about.
Second rule: before you do any sort of upgrade, be 100% sure your computer
is malware & virus free, and that you don't have any resident antivirus
software running (I usually uninstall it first).
Also, run the compatibility wizard to make sure you don't have apps that
will interfere with the upgrade.

That said - do you have all your installation media? For WinXP Home, and
your applications? I'm surprised a system restore did anything that would
change what windows believes your hardware is, but stranger things have
happened.

If you have all your media, and you have a way to back up your data files
(which you should do regularly anyway), you might find a clean install is
the best way to go....note that I'm not saying you'll definitely need to do
this, but sometimes it's the quickest way.