Problem with SP3 and Diskeeper

[Jeff Barnett]

I just installed SP3 on an XP Pro SP2 machine then rebooted (twice). All
went well except that Diskeeper 9 gives an error message about a snap-in
problem when I try to run an analysis. I get an option to continue (as
well as inform Microsoft, etc.) and continuing works in the sense that I
can do the analysis and defrag my disks. Has anyone else seen this
problem? Diskeeper Corporation has no updates posted on their site and I
don't know if this is their or Microsoft's problem. Anyone have a clue
as to what is going on? TIA

-- Jeff Barnett

 

[Gerry]

Jeff

Can you please post a copy of the Error Report from Event Viewer?

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

http://support.diskeeper.com/support/faqs.aspx?Page=5&Subpage=2&cust=1&RId=1&CId=1&SId=5

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Script]

I just installed SP3 on an XP Pro SP2 machine then rebooted (twice). All
went well except that Diskeeper 9 gives an error message about a snap-in
problem when I try to run an analysis.

What's the message?

I get an option to continue (as

well as inform Microsoft, etc.) and continuing works in the sense that I
can do the analysis and defrag my disks. Has anyone else seen this
problem? Diskeeper Corporation has no updates posted on their site and I
don't know if this is their or Microsoft's problem. Anyone have a clue
as to what is going on? TIA

-- Jeff Barnett

MMC may be updated by SP3. See SP3 overview:

http://www.microsoft.com/downloads/...ad-bc34-40be-8d85-6bb4f56f5110&displaylang=en

 

[VanguardLH]

I just installed SP3 on an XP Pro SP2 machine then rebooted (twice). All
went well except that Diskeeper 9 gives an error message about a snap-in
problem when I try to run an analysis. I get an option to continue (as
well as inform Microsoft, etc.) and continuing works in the sense that I
can do the analysis and defrag my disks. Has anyone else seen this
problem? Diskeeper Corporation has no updates posted on their site and I
don't know if this is their or Microsoft's problem. Anyone have a clue
as to what is going on? TIA

If you had read the overviews notes regarding SP-3, it notes the
inclusion of a new new major version of MMC. Your old app wasn't
designed to handle that version (which also means the old app is way too
MMC specific). You're choices are:
- Get rid of SP-3.
- Ask Diskeeper (http://support.diskeeper.com/support/Support.aspx) to
update their product to work with the new version of MMC. I doubt
they'll provide a patch for an unsupported old version.
- Upgrade to the latest version of Diskeeper. Yours is 3 versions old:
v9 was followed by v10, 2007, and 2008.

Now spend some time reading the overview on SP-3 so you'll know what
else changed:

http://www.microsoft.com/downloads/...ad-bc34-40be-8d85-6bb4f56f5110&DisplayLang=en

 

[Gerry]

The Manual is dated October 2004. I missed that.


--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Bob Harris]

I am still running version 8 of Diskeeper, and have upgraded XP to SP-3.

Of course, I get a similar error pop-up message.

However, one of the options is to ignore the error and continue. I tried
that and Diskeeper still seems to function correctly.

Not clean, not beatuiful, but it works.

 

[Jeff Barnett]

I just installed SP3 on an XP Pro SP2 machine then rebooted (twice).
All went well except that Diskeeper 9 gives an error message about a
snap-in problem when I try to run an analysis. I get an option to
continue (as well as inform Microsoft, etc.) and continuing works in
the sense that I can do the analysis and defrag my disks. Has anyone
else seen this problem? Diskeeper Corporation has no updates posted on
their site and I don't know if this is their or Microsoft's problem.
Anyone have a clue as to what is going on? TIA

-- Jeff Barnett

Additional information for all who asked: The diagnostic said "MMC has
detected an error in a snap-in. It is recommended that you shut down and
restart MMC." Checking the event viewer gives no more helpful
information; it says, in part, "description cannot be found".

Why I'm slightly troubled by this is that Diskeeper Light ships with XP
so there is no reason on earth to expected the Pro version (which
XP/Diskeeper promote when you use the freebie) will not work in SP3.

Further, it is unreasonable to expect everyone to read the SP3 release
notes (auto update anyone??!!??) and work out that some fundamental
applications/OS helpers will no longer work. [In my opinion it is a
fundamental flaw of XP that it does not ship with a defrag that will
work on all size disks. Disk maintenance IS part of OS chores.]

To the person who pointed out that I'm given an option to ignore the
problem and continue - I know that and that is what I'm doing. What I
don't know is the ramifications of this problem if I want to do a
boot-time defrag? Might I do bad things to my machine, get stuck in a
boot, error, BSOD, reboot recurring hell? Etc. Knowing how to get around
a problem in one situation tells only a little about the extent of the
problem ....

-- Jeff Barnett

 

[GHalleck]

I just installed SP3 on an XP Pro SP2 machine then rebooted (twice). All
went well except that Diskeeper 9 gives an error message about a snap-in
problem when I try to run an analysis. I get an option to continue (as
well as inform Microsoft, etc.) and continuing works in the sense that I
can do the analysis and defrag my disks. Has anyone else seen this
problem? Diskeeper Corporation has no updates posted on their site and I
don't know if this is their or Microsoft's problem. Anyone have a clue
as to what is going on? TIA

-- Jeff Barnett

Now that the opportunity has made it possible to ditch Diskeeper, might
as well do it. Never really needed the commercial version when the one
that shipped with Windows XP can do the job.

 

[Jeff Barnett]

Now that the opportunity has made it possible to ditch Diskeeper, might
as well do it. Never really needed the commercial version when the one
that shipped with Windows XP can do the job.

I believe there is an 80 GB limit on disk size with the free version.
Has your experience been different??

-- Jeff Barnett

 

[GHalleck]

I believe there is an 80 GB limit on disk size with the free version.
Has your experience been different??

-- Jeff Barnett

Don't know about 80 GB partition limit. For ease of maintenance and
backing up of individual partitions (and mostly out of old habits), we
set up hard drive partitions of only 60 GB or less.