Problem with Public Folder "favorites"

[JEC]

I have a client who is using Outlook 2003 with a Small Business Server 2003.
Outlook is installed on their workstation (running XP Pro) and they have a
public folder that contains the company contact list. I add the public
folder to the users favorites to make it appear under "other contacts" on
the contacts screen in Outlook. Each day the user logs off at the end of the
day and when they log back in the next day, the public folder no longer
appears under "other contacts". When I look at the users favorites the
folder is still there. If I remove the folder from favorites and then add it
back, the contacts appear again under "other contacts". Every time she
restarts the PC the process starts over.

Any suggestions would be greatly appreciated.

 

[Milly Staples [MVP - Outlook]]

Try an Exchange group.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, JEC asked:

| I have a client who is using Outlook 2003 with a Small Business
| Server 2003. Outlook is installed on their workstation (running XP
| Pro) and they have a public folder that contains the company contact
| list. I add the public folder to the users favorites to make it
| appear under "other contacts" on the contacts screen in Outlook. Each
| day the user logs off at the end of the day and when they log back in
| the next day, the public folder no longer appears under "other
| contacts". When I look at the users favorites the folder is still
| there. If I remove the folder from favorites and then add it back,
| the contacts appear again under "other contacts". Every time she
| restarts the PC the process starts over.
|
| Any suggestions would be greatly appreciated.

 

[JEC]

Thank you for the suggestion. I posted in an exchange group this morning.

"Milly Staples [MVP - Outlook]"