Problem With Norton Antivirus 2004 and new homebuilt

[HMSDOC]

I tried installing NAV 2004 last night on my newly biult system that has given
me no problems thus far. About 30 seconds after installation I got a blue
screen and the system rebooted. After reboot the system gets into Windows and 5
seconds later reboots and the rebooting sequence repeats non-stop. The only way
to break the cycle was to hit F8 on a reboot and enter safe mode and do a
system restore to prior to installation of NAV. The I removed all NAV folders
etc. and things work again.

I sent the question to Symantec tech support and got this response:

"Howard, this is not a common issue that the Symantec Technical Support had
encountered. The issue can occur either if the system has been infected with a
virus or if the drivers available in your system have been corrupted.

In order to verify whether any virus is present in your system, I suggest that
you please perform an Online Security Check.

Please follow the steps in the URL provided below to do an Online Scan:

Title: "How to use Symantec Security Check to scan for viruses"
Document ID: 2002031510570647

Web URL:

http://service1.symantec.com/SUPPORT/analyzer.nsf/docid/2002031510570647

If a virus is detected, then please contact Symantec virus removal consulting
service. The contact numbers of Symantec’s virus removal consulting services
can be found in the following document:

Web URL:

http://www.symantec.com/techsupp/contact_phone_virus.html

Howard, if no virus is found then, I suggest that you please download the
latest Windows Update and update all the drivers.

a) Please refer to the link provided below to download the latest Windows
updates:

Web URL:

http://v4.windowsupdate.microsoft.com/en/default.asp

b) Please update all the drivers that are available in your system.

If the issue persists then, please reply to this message with exact text of the
error message that you are encountering, along with more information on the
order of events that led to this error, we will be in a better position to
resolve the issue.

Please let us know if we can be of further assistance."

This is a new build with clean installation of everything and the NAV did a
preliminary 'installation viral scan' when the software was being installed and
it all passed. There is no viral infection nor corrupt drivers!

I am running 4 HD, the boot is on a non-RAID drive, but there is a RAID0 array
installed as well...would that cause a problem?

Anyone have a problem like this with NAV 2004? In the meantime I went out and
bought McAfee Antivirus 8.0 and will see if that works.

Howard

 

[Hm]

Hi there,

I have just posted a very similar problem on this Newsgroup today
before spotting your Post. Did you ever manage to get a resolution for
this?

I notice you mention you have a RAID array. I have teh RAID facility
enabled on my set-up and I am running a SATA HDD. Any connection?

By the way, my motherboard came with a free copy of NIS 2003. I
couldn't get that to work either. As a matter of interest I also tried
installing an old version of NIS 2002 I use on an older PC. That
worked perfectly with no problems.

Harry