Problem with mouse over graphics

[Jan Il]

Don't let your new governor go to your head. ;-)
LOL!

I'm going offline now, but I should be able to follow up on this some
time tomorrow -- exactly when will depend on whether the snowstorm here
causes my classes to be cancelled. When I do, I'll want to know exactly
what happened: each step you took and what the result was.

Later ...

'k....I'll start compling the list now. Ahm....do you also want me to list
all the hissy fits? I mean...the list could get pretty long...ya know?
Well...eh..maybe I'll just put them in a separate list...just in case...

 

[Jan Il]

Hi Dirk!

I'm going offline now, but I should be able to follow up on this some
time tomorrow -- exactly when will depend on whether the snowstorm here
causes my classes to be cancelled. When I do, I'll want to know exactly
what happened: each step you took and what the result was.

'k...I wanted to make sure that I had all facts and events of what I did
while attempting to Uninstall/Reinstall/re-Uninstall/re-Reinstall...so, here
is the list of the exact steps and events, in the exact sequence, that took
place during that time per your above instructions;

ATTEMPT TO UNINSTALL 2002 FIRST PER YOUR INSTRUCTIONS:

1. In my first attempt to uninstall 2002 I went to the Add/Remove programs
and selected the 2002 program file and began the uninstall. It got all the
way up to the end part, then suddenly I got an error message box that it
could not continue as it could not find a Temporary 1336 folder. I clicked
OK and it reversed the process.

3. Since it did not specify where this Temporary 1336 folder was supposed to
be, I did a Search to see if I could find it, but, found no such temporary
folder.

4. Rebooted and tried to uninstall once more. Again, it got almost to the
end, then I got the error message again about it can't find the needed
Temporary 1336 folder.

ATTEMPT TO UNINSTALL 2000 PER YOUR INSTRUCTIONS:

1. Since it would not uninstall 2002, I thought I would try to uninstall
2000 and see if it would uninstall, perhaps releasing whatever was clinging
to 2002 and preventing it from uninstalling properly.

2. It got almost to the end, then I got the same error message about not
finding the Temporary 1336 folder.

4. I tried using the utility you posted, but, it would not let me finish
'cause...it still couldn't find the magical Temporary 1336 folder.

6. Rebooted, tried the uninstall again..same thing, it can't find the dang
Temporary 1336 folder! Hmfpt!

8. 'k...I decided to just reinstall 2000, in hopes that it would remember
where the heck it put the blasted Temporary 1336 folder!

9. This is as far as I have gotten with the 2000, and I hope the senile
thing took notes on where it put that Temporary 1336 folder this time,
'cause I sure can't find it darn thing anywhere!

SECOND ATTEMPT TO UNINSTALL 2002:

1. Since I reinstalled 2000, I thought I would try again to uninstall the
2002, thinking that perhaps it needed 2000 to be installed before it would
uninstall properly. I got almost to the end and...yep..you guessed it..it
could not find where 2000 put that bloody Temporary 1336 folder!!..???

3. Well...that's as far as I've gotten thus far. I thought it best to wait
until I heard back from you before going any further at this point.

Tell ya one thing for sure...that has to be the most Temporary folder I've
ever heard of, 'cause even the program itself can't keep up with it. 8-o???

Jan

 

[Dirk Goldgar]

Hi Dirk!

'k...I wanted to make sure that I had all facts and events of what I
did while attempting to
Uninstall/Reinstall/re-Uninstall/re-Reinstall...so, here is the list
of the exact steps and events, in the exact sequence, that took place
during that time per your above instructions;

ATTEMPT TO UNINSTALL 2002 FIRST PER YOUR INSTRUCTIONS:

1. In my first attempt to uninstall 2002 I went to the Add/Remove
programs and selected the 2002 program file and began the uninstall.
It got all the way up to the end part, then suddenly I got an error
message box that it could not continue as it could not find a
Temporary 1336 folder. I clicked OK and it reversed the process.

3. Since it did not specify where this Temporary 1336 folder was
supposed to be, I did a Search to see if I could find it, but, found
no such temporary folder.

4. Rebooted and tried to uninstall once more. Again, it got almost
to the end, then I got the error message again about it can't find
the needed Temporary 1336 folder.

ATTEMPT TO UNINSTALL 2000 PER YOUR INSTRUCTIONS:

1. Since it would not uninstall 2002, I thought I would try to
uninstall 2000 and see if it would uninstall, perhaps releasing
whatever was clinging to 2002 and preventing it from uninstalling
properly.

2. It got almost to the end, then I got the same error message about
not finding the Temporary 1336 folder.

4. I tried using the utility you posted, but, it would not let me
finish 'cause...it still couldn't find the magical Temporary 1336
folder.

6. Rebooted, tried the uninstall again..same thing, it can't find the
dang Temporary 1336 folder! Hmfpt!

8. 'k...I decided to just reinstall 2000, in hopes that it would
remember where the heck it put the blasted Temporary 1336 folder!

9. This is as far as I have gotten with the 2000, and I hope the
senile thing took notes on where it put that Temporary 1336 folder
this time, 'cause I sure can't find it darn thing anywhere!

SECOND ATTEMPT TO UNINSTALL 2002:

1. Since I reinstalled 2000, I thought I would try again to uninstall
the 2002, thinking that perhaps it needed 2000 to be installed before
it would uninstall properly. I got almost to the end and...yep..you
guessed it..it could not find where 2000 put that bloody Temporary
1336 folder!!..???

3. Well...that's as far as I've gotten thus far. I thought it best
to wait until I heard back from you before going any further at this
point.

Tell ya one thing for sure...that has to be the most Temporary folder
I've ever heard of, 'cause even the program itself can't keep up with
it. 8-o???

Hmm, most peculiar. How much free space do you have on your C: drive?
Am I right in remembering that you're running Windows ME?

 

[Dirk Goldgar]

Hi Dirk!

'k...I wanted to make sure that I had all facts and events of what I
did while attempting to
Uninstall/Reinstall/re-Uninstall/re-Reinstall...so, here is the list
of the exact steps and events, in the exact sequence, that took place
during that time per your above instructions;

ATTEMPT TO UNINSTALL 2002 FIRST PER YOUR INSTRUCTIONS:

1. In my first attempt to uninstall 2002 I went to the Add/Remove
programs and selected the 2002 program file and began the uninstall.
It got all the way up to the end part, then suddenly I got an error
message box that it could not continue as it could not find a
Temporary 1336 folder. I clicked OK and it reversed the process.

Can you quote the exact error message? Did you have any choices other
than OK?

 

[Jan Il]

Hmm, most peculiar. How much free space do you have on your C: drive?
Am I right in remembering that you're running Windows ME?

Yes, I have WinME, and 18.3 GB on the C:\

Jan

 

[Jan Il]

Can you quote the exact error message? Did you have any choices other
than OK?

Ok...the cat-o-nine-tails has been applied liberally on this end. I kinda
misread the error message. I was close, but, I just sorta got the cart
before the horse in the one part. This time I did a print screen and saved
it. Really sorry for the mix up..here is what it actually says;

Office XP Setup
"Error 1336; There was an error creating a temporary file that is needed to
complete the installation."

And, no..there is no other choice on the dialog box other than OK. Once you
click that, the whole process is backed out to what it was before..?? But,
it does not state the name of what temporary file it is trying to create, or
where..?? This error happens with both programs whenever I try to uninstall
either of them.

This error message was while I was running the UN-install of 2002 XP. (just
to get the error to fire so I could get the screenshot).

 

[Dirk Goldgar]

Ok...the cat-o-nine-tails has been applied liberally on this end. I
kinda misread the error message. I was close, but, I just sorta got
the cart before the horse in the one part. This time I did a print
screen and saved it. Really sorry for the mix up..here is what it
actually says;

Office XP Setup
"Error 1336; There was an error creating a temporary file that is
needed to complete the installation."

Ahah! Now I know everything! ... Well, actually, I don't know much
more than I did before, but at least I'll be chasing the right wild
goose.

There's a KnowledgeBase article on troubleshooting errors during Office
XP Setup on WindowsME. Here's a link to it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;309188
OFFXP: Office Stops During Setup: Troubleshooting Steps on Windows
Me

Since the error seems to have to do with creating a temporary file, go
right to the part headed "Check for a Valid Temporary Folder and Delete
Temporary Files", follow those steps, then try again to uninstall and
see if it makes any difference. Please report any unexpected messages
you receive.

 

[Dirk Goldgar]

Ok...the cat-o-nine-tails has been applied liberally on this end. I
kinda misread the error message. I was close, but, I just sorta got
the cart before the horse in the one part. This time I did a print
screen and saved it. Really sorry for the mix up..here is what it
actually says;

Office XP Setup
"Error 1336; There was an error creating a temporary file that is
needed to complete the installation."

And, no..there is no other choice on the dialog box other than OK.
Once you click that, the whole process is backed out to what it was
before..?? But, it does not state the name of what temporary file it
is trying to create, or where..?? This error happens with both
programs whenever I try to uninstall either of them.

This error message was while I was running the UN-install of 2002 XP.
(just to get the error to fire so I could get the screenshot).

Jan -

Did you remember to turn off your antivirus program while uninstalling?

 

[Jan Il]

Jan -

Did you remember to turn off your antivirus program while uninstalling?

Ehh....no. Dirk...you did not tell me to do that. I know you're supposed
to do that when you install...but, I did not know you were supposed to do
that when you *un*install.

Sheesh! Do I have to ask you *everything*... ;-))))

 

[Jan Il]

I'm going offline now, but I should be able to follow up on this

Ahah! Now I know everything! ... Well, actually, I don't know much
more than I did before, but at least I'll be chasing the right wild
goose.

There's a KnowledgeBase article on troubleshooting errors during Office
XP Setup on WindowsME. Here's a link to it:

http://support.microsoft.com/default.aspx?scid=kb;en-us;309188
OFFXP: Office Stops During Setup: Troubleshooting Steps on Windows
Me

Since the error seems to have to do with creating a temporary file, go
right to the part headed "Check for a Valid Temporary Folder and Delete
Temporary Files", follow those steps, then try again to uninstall and
see if it makes any difference. Please report any unexpected messages
you receive.

k….I have performed the steps in the 'Check for a Valid Temporary Folder and
Delete Temporary Files' form the site you provided according to the step by
step instructions.

I found in the System Configuration Utility/Environment, that both the Temp
and Tmp variables were in the list, and the path was set to C:\Windows\Temp
and C:\Windows\Tmp respectively.

I then performed the steps 8. through 11. The C:\Windows\TEMP folder did
exist, but, there were no files listed in the folder, so I could not delete
any files.

I went through the steps twice to be sure that I had performed them
correctly.

Jan

 

[Dirk Goldgar]

Ehh....no. Dirk...you did not tell me to do that.

True enough.

I know you're
supposed to do that when you install...but, I did not know you were
supposed to do that when you *un*install.

I don't know if that's the cause or not, but it may be. Installing or
uninstalling, you may be making changes to various files that the
antivirus program will want to protect, so it could be the cause of the
failure. Please try the uninstall(s) with the antivirus disabled.

Sheesh! Do I have to ask you *everything*... ;-))))

Sorry about that -- I didn't think of it.

 

[Jan Il]

True enough.


I don't know if that's the cause or not, but it may be. Installing or
uninstalling, you may be making changes to various files that the
antivirus program will want to protect, so it could be the cause of the
failure. Please try the uninstall(s) with the antivirus disabled.


Sorry about that -- I didn't think of it.

s'all right...;-)) It very well may have some influence. I'll give that a
a try....

Jan

 

[Jan Il]

Dirk,

True enough.


I don't know if that's the cause or not, but it may be. Installing or
uninstalling, you may be making changes to various files that the
antivirus program will want to protect, so it could be the cause of the
failure. Please try the uninstall(s) with the antivirus disabled.

I tried uninstalling the 2002 with the AV disabled, and while it did not
allow the uninstall to complete, I was able to finally find out at what
point the process stops. I was able to move the process box down far enough
so that when the error message dialog box came up I could see at what part
of the uninstall it stopped. It stopped at the Removing File: PRELOBBY.HTM.
I can't tell if that is the temp file it is trying to create, or if it the
one that follows. Not knowing the system that the uninstall uses to do the
uninstall, I don't know what would follow that file, but, it does sort of
appear that the files are being uninstalled in some alphabetical order. I
have run a Search on the PRELOBBY.HTM, and it is in the C:\Program
Files\Microsoft Office\Office10\Broadcast, and the next file after that is
PRESO.HTM in that same file.

Another thing, in looking in the C:\Program Files\Microsoft
Office\Office\Broadcast, those files are not in that folder. So, it would
seem that these files are only in the 2002 Office 10 files system.

Well..not sure how much more helpful this is, but, that is the latest find,
it may at least give us some clue as to where the failure is taking place in
the uninstall process.

Jan

 

[Dirk Goldgar]

Dirk,

I tried uninstalling the 2002 with the AV disabled, and while it did
not allow the uninstall to complete, I was able to finally find out
at what point the process stops. I was able to move the process box
down far enough so that when the error message dialog box came up I
could see at what part of the uninstall it stopped. It stopped at
the Removing File: PRELOBBY.HTM. I can't tell if that is the temp
file it is trying to create, or if it the one that follows. Not
knowing the system that the uninstall uses to do the uninstall, I
don't know what would follow that file, but, it does sort of appear
that the files are being uninstalled in some alphabetical order. I
have run a Search on the PRELOBBY.HTM, and it is in the C:\Program
Files\Microsoft Office\Office10\Broadcast, and the next file after
that is PRESO.HTM in that same file.

Another thing, in looking in the C:\Program Files\Microsoft
Office\Office\Broadcast, those files are not in that folder. So, it
would seem that these files are only in the 2002 Office 10 files
system.

Well..not sure how much more helpful this is, but, that is the latest
find, it may at least give us some clue as to where the failure is
taking place in the uninstall process.

Odd. That's not even an essential file -- it exists on one of my
installations of Office XP, and not on another. I don't know if it's
the file itself that is causing the problem, or whether it's just
something about that stage of the process. Maybe some table or list has
filled up.

Just for laughs, try deleting that file manually, from Windows Explorer.
Does it go willingly? If not, do you get an informative message? If
so, can you then do the uninstall successfully? (I doubt it.)

I don't know if an uninstall does the same logging as an install, but
look for the most recent setup log files, as described by

http://support.microsoft.com/default.aspx?scid=kb;EN-US;296603

I'm not sure where on your disk these files will be, so you may have to
search your hard disk. If there are log files that are stamped with the
date and time that you most recently attempted to uninstall, please zip
them up and send them along to me via my regular business e-mail
account.

 

[Jan Il]

Dirk -

Odd. That's not even an essential file -- it exists on one of my
installations of Office XP, and not on another. I don't know if it's
the file itself that is causing the problem, or whether it's just
something about that stage of the process. Maybe some table or list has
filled up.

Just for laughs, try deleting that file manually, from Windows Explorer.
Does it go willingly? If not, do you get an informative message? If
so, can you then do the uninstall successfully? (I doubt it.)

I don't know if an uninstall does the same logging as an install, but
look for the most recent setup log files, as described by

http://support.microsoft.com/default.aspx?scid=kb;EN-US;296603

I'm not sure where on your disk these files will be, so you may have to
search your hard disk. If there are log files that are stamped with the
date and time that you most recently attempted to uninstall, please zip
them up and send them along to me via my regular business e-mail
account.

I have deleted the PRELOBBY.HTM file, which went peacefully, and then tried
the uninstall of the 2002 again. Still no go, as you thought. I have looked
up the Startup logs for 12/5/03 and 12/6/03, as these are the dates when the
Install/Uninstall problems began. Not sure which ones, if any might be of
help. The information looked a bit vague, but, then, I'm not really up on my
computerese. ;-) They are all that I could find.

Jan :

 

[Jan Il]

Just a follow-up on this thread for any who may be interested to know the
outcome, as finding the final solution took place offgroup.

In the course of troubleshooting I dug around in the basement of all the
files and trees of the PC, not really knowing what the heck I was
looking for. I accidentally stumbled onto a file named msievent.log in
C:\Windows. Being desperate to find any clue at that point, decided to
open the file in Notepad, and there was a very long, detailed list of
all kinds of events, including the results of each, dating back to about
March this year up to 12/08/03. The list included various events for the
attempted uninstall process of the past several days. I cropped the log to
just the events since 12/01/03 and sent it to Dirk for him to review, as I
had no clue what was what. He found the following:

-------------------------
12/6/2003 17:28:50 (Error ) Product: Microsoft Office XP
Professional -- Error 1336. There was an error creating a temporary file
that is needed to complete this installation. Folder: C:\Config.Msi\.
System error code: 82
------------------------

Now...we had a clue..at least we then knew 'where' it was trying to create
the temporary file. When I hunted up the Config.Msi folder and checked the
files, there were 32,137 files! And, all but two of them were Type RBF
files, the 2 were Type RBS files..?? Not recognizing them as necessary
system files, Dirk suggested I rename the folder and try the uninstall
again. And, just to have some idea what we might expect if there was some
problem after renaming the folder, I went to the WinME ng and asked what
these files might be related to. Turns out they are a just a massive
overgrowth of log files from the Norton Utility System Doctor, which I had
installed a few months ago in conjunction with a pending partitioning
project. A WinME MVP told me to just go ahead and rename or delete the
entire folder and reboot, then try the uninstall of the 2002 and 2000 again.
I renamed the folder, rebooted and tried the uninstall again. BINGO! Worked
like a charm.. ;-))

Once the uninstall of both the 2002 and 2000 was done, I deleted the
Config.Msi folder, ran the Eraser2k, and then a couple of extra utilities.
One is the offclean.exe, which is on the CD for 2002, and the other is
offcln9.exe on the 2000 CD, both compliments of Joan Wild. These extra
utilities were ultimately of great value, as the one for 2000 alone cleared
out a lot of residue that freed up 'huge' chunk of disk space!

I then reinstalled just the OXP without the 2000 and all programs and
all documents in each are working as they should. I no longer have the
mouseover, macro, and command button problems on the database forms.

I'll leave the technical information to Dirk....I'm just the scout..<g>

My sincere thanks, Dirk, for all your valuable time and assistance in seeing
this to a positive solution, and to Joan for providing the very important
additional clean up utilities information. I truly appreciate it very much.

Very best regards,
Jan

 

[Fred Boer]

Oh yeah, that ol' Norton Utility System Doctor log file problem... Too bad!
If only I'd noticed this thread earlier... <g,d, and r>

I am impressed with the dogged persistance shown by all concerned! You have
far more patience than I do; I'd probably have taken a baseball bat to the
computer after the first day or so! <g>

Fred

 

[Jan Il]

Oh yeah, that ol' Norton Utility System Doctor log file problem... Too
bad!

If only I'd noticed this thread earlier... <g,d, and r>
LOL!

I am impressed with the dogged persistance shown by all concerned! You have
far more patience than I do; I'd probably have taken a baseball bat to the
computer after the first day or so! <g>

Oh..don't think I didn't have a bat in my hand a time or two along the
way...and my chain saw! But, I figured I just have to buy a new one, and it
would probably have Windows XP on it. I decided I had enough problems as it
was. <G>

Jan

 

[Jeff Conrad]

I thought the school had confiscated your baseball bat
after last year's "incident."
<vbg>

Jeff Conrad
Bend, Oregon