PROBLEM WITH IE DISPLAYING IMAGES

[Guest]

I bought this laptop with SP2 and in some web sites I haven't been able to
view images. A small sqare with a red X appears instead of the image. I have
tried the regedit in run, most of the threads in newsgroups and the regsvr32
/i mshtml.dll. For some time after doing the regsvr32 /i mshtml.dll command
I could see some pictures, but after reboot goes as before. I would apreciate
if I could have some help here...

 

[Frank Saunders, MS-MVP IE/OE]

I bought this laptop with SP2 and in some web sites I haven't been able
to
view images. A small sqare with a red X appears instead of the image. I
have
tried the regedit in run, most of the threads in newsgroups and the
regsvr32
/i mshtml.dll. For some time after doing the regsvr32 /i mshtml.dll
command
I could see some pictures, but after reboot goes as before. I would
apreciate
if I could have some help here...

From http://www.fjsmjs.com/IE/redx.htm

Most of the contents of this page are from Don Varnau and Mike Burgess

There are many possible causes and solutions.
Try the quick, easy fix first. Clear the IE cache from IE> Tools> Internet
Options> General> Delete files and Delete offline content. Reset the TIF
folder size to about 50MB (Settings button) and clear it occasionally.

Also, go to Start | Run and type
regsvr32 /i mshtml
and press OK.

Next...
283807 - Pictures Are Not Displayed on Web Sites in Internet Explorer
http://support.microsoft.com/?kbid=283807
Note: Repairing IE instead of reinstalling may work
194177 - Description of the Internet Explorer Repair Tool (Windows
95,98,98SE,ME,NT4-SP1,SP2,2000-SP1,SP2)
http://support.microsoft.com/?kbid=194177
318378 - How to Reinstall or Repair Internet Explorer and Outlook Express in
Windows XP:
http://support.microsoft.com/?kbid=318378

221134 - Some Images, Contents, or Controls May Not Be Displayed When
http://support.microsoft.com/?kbid=221134
- - - - -
Additional information from Mike Burgess:

Are you using a Firewall or "filtering software"?

Several of these are known to cause problems:
1) Zone Alarm Pro [Private Header Info - enabled?]
Reset "Ad Blocking" and "Cookie Control" to "medium"
"Mobile Code Control" = Off

2) Symantec (ISS\NIS)[Enable Browser Privacy - enabled]
Active Content - "Allow All Script To Execute"
Problem: some sites cannot detect the 128 bit encryption
Solution: Completely remove and reinstall NIS.
[more info]
Web Pages Display a Red "X" Instead of a Graphic
http://support.microsoft.com/?kbid=316545 [Norton Products]

3) Any "ad blocking" software that blocks "http_referrer"
or contains entries that are blocking access to the desired site.

4) HOSTS file that contains entries that are blocking access to the desired
site.

5) Cookie blocking software that are blocking "required" Cookies.

6) Pop-up blockers that are stripping header\url info.

7) WebWasher Standard Filter/URL Filter

8) Make sure the following registry entry is not corrupt:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet
Settings]
"User Agent"="Mozilla/4.0 (compatible; MSIE 6.0; Win32)"

Note: "Win32" = Windows 98\ME
Other versions = (compatible; MSIE 6.0; Windows NT 5.0

To check your "User Agent":
Paste the below into the Address Bar and view the output:

javascript:navigator.userAgent

[Example WinME output]
Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; Win 9x 4.90)
- - - - -
Other possibilities at http://www.colba.net/~hlebo49/ieimage.htm
and
http://www.mvps.org/inetexplorer/answers.htm#jpg_gif

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/

 

[Guest]

Ok, a thank you for answering so soon, but I've tried all those things
already, I even tried to do a system restore, but since the computer came
with the service pack2, there are no settings from before that can help me.
The thing is that even if I reinstall the wondowsXP SP2 the problem will stay
the same because it has been there since I bought it. I really don't know
what to do...if it helps to know I'm running on a IE version:
6.0.2900.2180.xpsp_sp2. There aren't any avaiable updates either that can
correct this since the system tells me that the computer is up to
date...Please help...

 

[Jan Il]

Hi tito984

If you have Zone Alarm Pro:

Zone Alarm Pro can block Images in IE

1. Go into IE>Tools>Internet Options>Security>Custom level>reset custom
level to Medium or Low
2. Go into IE>Tools>Internet Options>Privacy>set the slider to Medium or Low
3. Go to this site and read on adjusting the Privacy settings in ZA. It will
explain how to customize on a per site basis.
http://www.donhoover.net/privacy.html

or..

IE Images and Pictures or Red X in Internet Explorer
http://www.colba.net/~hlebo49/ieimage.htm#IMAGEREDX

How to turn pictures on or off in webpages
http://www.microsoft.com/enable/training/ie6/pictures.aspx

If your ISP supplies some kind of Web accelerator try turning that off.
Earthlink, AOL,
Netzero, and a few others offer this feature, and you should be able to
disable this feature. Check the "Help" page of your ISP.

also...

PRB Windows XP Does Not Natively Support High-DPI Screens
http://support.microsoft.com/?kbid=820286
other information here:
http://forums.us.dell.com/supportforums/board/message?board.id=insp_video&message.id=79881

Pictures Are Not Displayed on Web Sites in Internet Explorer
http://support.microsoft.com/?kbid=283807
Pictures Are Not Displayed on Web Sites in Internet Explorer

Image Files Do Not Appear When You View a Web Page with Internet Explorer 6
SP1
http://support.microsoft.com/?kbid=817177
http://www.colba.net/~hlebo49/ieimage.htm#IMAGEREDX


Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Replies are posted only to the newsgroup for the benefit or other readers.
How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm

 

[Taurarian]

In IE, go to the Tools menu and select Internet Options.
Click on the Advanced tab.
Scroll down to the Multimedia section and make sure the box “Show Pictures†is
ticked.



http://support.microsoft.com/default.aspx?kbid=878461
Pictures do not appear as expected, or you receive an error message when you open an
HTML file on a Windows XP Service Pack 2-based computer
You receive a script error message when you view the HTML file in a Windows-based
program. You receive an ActiveX error message when you view the HTML file in a
Windows-based program. When you open the HTML file in Microsoft Internet Explorer,
pictures do not appear the way that you expect.

 

[Robert Aldwinckle]

In IE, go to the Tools menu and select Internet Options.
Click on the Advanced tab.
Scroll down to the Multimedia section and make sure the box “Show Pictures†is
ticked.

Taurarian,

Note the reported symptom is Red-X, not image placeholder (which is
the same sized icon but with three differently colored geometric shapes
inside it.) That option allows the user to toggle between the normal case
of having all images render automatically and the special case of seeing
image placeholders, which can then be rendered individually using
a right-click, Show Picture command.

The Red-X symptom means that IE tried to render the object
and for some reason wasn't able to, most likely because it wasn't
available.

One way to diagnose the symptom is to extract the URL of the image
(e.g. using View Source, etc.) and then try to open it in its own window.
If that window then shows a more refined symptom such as HTTP 404
(file not found), etc., then the cause of the Red-X is clearer.

That procedure isn't completely reliable because you don't have
Referer: information to send in with the independent request
but it is easier to do for most people than set up and analyse a packet
trace, which could provide the real reason for the Red-X.


This particular user is reporting an intermittent problem.
My best guess is that the Red-X could be an effect of spyware
which gets temporarily unhooked enough by the partial repair
that the user is doing but then during a reboot gets hooked
up again. Again, a packet trace would be needed to see
what is really being sent as requests before both the real image
and the Red-X are rendered.


I think the most important idea to convey about Red-X
symptoms is that they do not have one easily understood
cause or one easily implemented solution. Unfortunately,
each one needs to be diagnosed and analysed separately.


FYI

Robert Aldwinckle
---

 

[Jan Il]

Hi Robert

...



Taurarian,

Note the reported symptom is Red-X, not image placeholder (which is
the same sized icon but with three differently colored geometric shapes
inside it.) That option allows the user to toggle between the normal
case
of having all images render automatically and the special case of seeing
image placeholders, which can then be rendered individually using
a right-click, Show Picture command.

The Red-X symptom means that IE tried to render the object
and for some reason wasn't able to, most likely because it wasn't
available.

One way to diagnose the symptom is to extract the URL of the image
(e.g. using View Source, etc.) and then try to open it in its own window.
If that window then shows a more refined symptom such as HTTP 404
(file not found), etc., then the cause of the Red-X is clearer.

That procedure isn't completely reliable because you don't have
Referer: information to send in with the independent request
but it is easier to do for most people than set up and analyse a packet
trace, which could provide the real reason for the Red-X.



This particular user is reporting an intermittent problem.
My best guess is that the Red-X could be an effect of spyware
which gets temporarily unhooked enough by the partial repair
that the user is doing but then during a reboot gets hooked
up again. Again, a packet trace would be needed to see
what is really being sent as requests before both the real image
and the Red-X are rendered.


I think the most important idea to convey about Red-X
symptoms is that they do not have one easily understood
cause or one easily implemented solution. Unfortunately,
each one needs to be diagnosed and analysed separately.

This last paragraph seems to be the key to the whole problem area, at least
for me. There are a variety of causes, thus, what works for one does not
work for others. However, the problems do seem to have some relationship to
each other than the Red x's. The fact that it can affect more than one
version of Windows makes it even harder to troubleshoot. While it is
understandably frustrating for the OP's, it is also a bit elusive for
troubleshooting as well.

Thank you for your additional input on this matter. I appreciate the
further clarification.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

 

[Guest]

Hi Robert, thanks for the clarification.
Kaylene

Taurarian,

Note the reported symptom is Red-X, not image placeholder (which is
the same sized icon but with three differently colored geometric shapes
inside it.) That option allows the user to toggle between the normal case
of having all images render automatically and the special case of seeing
image placeholders, which can then be rendered individually using
a right-click, Show Picture command.

The Red-X symptom means that IE tried to render the object
and for some reason wasn't able to, most likely because it wasn't
available.

One way to diagnose the symptom is to extract the URL of the image
(e.g. using View Source, etc.) and then try to open it in its own window.
If that window then shows a more refined symptom such as HTTP 404
(file not found), etc., then the cause of the Red-X is clearer.

That procedure isn't completely reliable because you don't have
Referer: information to send in with the independent request
but it is easier to do for most people than set up and analyse a packet
trace, which could provide the real reason for the Red-X.



This particular user is reporting an intermittent problem.
My best guess is that the Red-X could be an effect of spyware
which gets temporarily unhooked enough by the partial repair
that the user is doing but then during a reboot gets hooked
up again. Again, a packet trace would be needed to see
what is really being sent as requests before both the real image
and the Red-X are rendered.


I think the most important idea to convey about Red-X
symptoms is that they do not have one easily understood
cause or one easily implemented solution. Unfortunately,
each one needs to be diagnosed and analysed separately.


FYI

Robert Aldwinckle

 

[Frank Saunders, MS-MVP IE/OE]

Hi, I'm new here and his is my first post.

I have a user of my website (only have this complaint from this one
person) that cannot see _some_ images.

I am working with this person to figure out why they are having this
problem.

I am postig this in this thread because, like the OP here she is using
this version of IE:

Internet Explorer Version:6.0.2900.2180.xpsp_sp2_rtm.040803-2158IS
with update versions:;SP1,Q818529;Q330994 and Windows XP.

After some experimenting, and asking questions of this user, it seems
that she only has problems with relative IMG SRC links. I edited my
page for her and made all links on one of the pages absolute, and she
can now see everything.

I am using IE 6 SP1 myself and have no problems, and no one else seems
to have any problems seeing everything except for this one person.

I do not want to go through my whole site and make all of my relative
links absolute, but that seems to be the only thing that helps this
user.

I did a second page she was having problems with, and it fixed that
page for her as well.

Any thoughts?

If her IE says both
6.0.2900.2180.xpsp_sp2_rtm.040803-2158
and
;SP1,Q818529;Q330994
then something is wrong. It appears to be a bad install of SP2. She should
probably uninstall WinXP SP2 (from Add/Remove Programs) and reinstall it.

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/