L
Lee Willmann
Have a machine with Outlook 2003, that has been accessing an Exchange email
account for years, and now it's time to move away from that server. After
backing up all mail from the Exchange server to a local .PST file, we (me
telling the user via phone) removed the Exchange account from Outlook.
We then added the new non-Exchange email account to Outlook. Just a standard
email account, like one would have with a regular ISP. Outlook sent the test
message just fine. I sent the user a test email, and he received it without
problem.
The user then attempted to reply to my email message, and the message simply
sits in the outbox and Outlook reports an 'Unknown error message
(0x80040201)'. He is unable to delete the email from the outbox, without
first catching Outlook during the rapid Send/Receive process (every 30
seconds?) and hits Cancel All, or tries to close Outlook and hits Cancel All,
at which time he gets the 0x80048002 (Task cancelled before it was completed)
error.
As testing went on, Outlook began to report more and more emails that it was
trying to send, although there were none in the outbox (he would remove them,
by doing the cancel all, and delete from the outbox trick).
I did some reading (after scouring!) and found one page that indicates that
the .nk2 file with the Global Address list entries may be corrupt and could
be the source of the problem because of the removal of the Exchange account.
So we removed that file, removed the email account and tried again with a
clean slate (but the same data file)
This time he could send an email to someone other than me. So I had him try
to email me directly, and it sat in the Outbox, with the same error message.
So he removed the email like before (cancel all, delete message), and now no
messages go out.
So, he managed to send 1 message to 1 person. And that's it. Now all
outbound messages sit in the outbox, and never go.
He can receive mail from others just fine.
I do not have the Exchange server info to reconfigure that account, so he's
currently without email service.
Does anyone have any ideas? I really need to get his Outlook running ASAP,
as he's in a business environment and relies on that email account.
account for years, and now it's time to move away from that server. After
backing up all mail from the Exchange server to a local .PST file, we (me
telling the user via phone) removed the Exchange account from Outlook.
We then added the new non-Exchange email account to Outlook. Just a standard
email account, like one would have with a regular ISP. Outlook sent the test
message just fine. I sent the user a test email, and he received it without
problem.
The user then attempted to reply to my email message, and the message simply
sits in the outbox and Outlook reports an 'Unknown error message
(0x80040201)'. He is unable to delete the email from the outbox, without
first catching Outlook during the rapid Send/Receive process (every 30
seconds?) and hits Cancel All, or tries to close Outlook and hits Cancel All,
at which time he gets the 0x80048002 (Task cancelled before it was completed)
error.
As testing went on, Outlook began to report more and more emails that it was
trying to send, although there were none in the outbox (he would remove them,
by doing the cancel all, and delete from the outbox trick).
I did some reading (after scouring!) and found one page that indicates that
the .nk2 file with the Global Address list entries may be corrupt and could
be the source of the problem because of the removal of the Exchange account.
So we removed that file, removed the email account and tried again with a
clean slate (but the same data file)
This time he could send an email to someone other than me. So I had him try
to email me directly, and it sat in the Outbox, with the same error message.
So he removed the email like before (cancel all, delete message), and now no
messages go out.
So, he managed to send 1 message to 1 person. And that's it. Now all
outbound messages sit in the outbox, and never go.
He can receive mail from others just fine.
I do not have the Exchange server info to reconfigure that account, so he's
currently without email service.
Does anyone have any ideas? I really need to get his Outlook running ASAP,
as he's in a business environment and relies on that email account.