Problem setting up Displays for Contacts and GAL

B

Bob Perez

We are running Exchange 2003 on a pure Windows Server 2003 domain with 100%
XP Professional clients. Some of the workstations are running Office XP,
some are running Outlook 2000. All workstations and servers have been fully
patched to the most current updates via Windows Update and Office Update.

Here's my problem. Let's say I have a Contact named "Joe Doakes" who has
both a business and a personal email. Pursuant to the Microsoft design
model, I keep only one Contact for both and, depending on the nature of the
contact, I update the email field with the primary (business or personal)
and use email2 for the secondary. This results in a Contact that has the
following default fields, using Joe Doakes as an example business contact:

Full Name: "Joe Doakes"
File as: "Doakes, Joe"
E-mail: (e-mail address removed)
Display as: Joe Doakes ([email protected])
E-mail2: (e-mail address removed)
Display as: Joe Doakes ([email protected])

Ok, fine, I like the efficiency of one contact. However, if I create a new
mail and then in the To: field, bring up the address browser, choose to Show
Names from the: Contacts, list, I will see two entries for Joe Doakes. Both
are simply named Joe Doakes, with no apparent way to distinguish them. Even
right clicking and choosing Properties doesn't do it, that simply brings up
the Contact record and displays the primary E-Mail field, even if the one
I've chosen is associated with E-Mail 2. If I select one of the 2 as a
recipient, I will see the correct "Display as" label over in the To: field,
indicating which I've selected, but it seems very inefficient to have to
make a choice first, before I know which I'm choosing.

I don't really like having multiple names listed in the contacts, all
looking exactly the same. If they displayed as "Joe Doakes-business" or Joe
Doakes-personal" that would be good, I could live with that. *Ideal* would
be one name displaying in the list with a right click option allowing me to
select from all the email addresses associated with the one Joe Doakes
contact.

Is there a way to accomlish what I desire without having to create separate
contacts for the business and personal, thus defeating the intended
Microsoft model? Is there a way to do this using more creative naming
conventions when creating the fields in the first place?

Also, in the address browser the "Show Names from the:" field shows a number
of different options that I'm not at all familiar with, including a list of
things under the sub-heading of "All Address Lists" (i.e., "All Contacts",
"All Public Folders", etc.). What exactly are these entries and how can I
use them? Might this be another productive path for me?

Thanks for your time and your ideas, this is a great resource! Forgive the
cross-posting, I'm not sure which newsgroup is the best place for exposure.

Bob
 
S

Sue Mosher [MVP]

You should be able to scroll the address book display to the right to see
the actual email addresses.
--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
B

Bob Perez

Hah! I didn't know that was a horizontally scrolling list! Thanks (although
it's still a less than optimal solution, is there another?)

Thanks,

Bob
 

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