Problem Removing McAfee VirusScan

[Will]

We removed McAfee from a Windows 2003 server and rebooted. Later, a user
logs in and gets an error when starting Outlook 2003:

The add-in "C:\program Files\McAfee\Managed
VirusScan\VScan\ScanOTLK.200..." could not be installed or loaded. This
problem may be resolved by using Detect and Repair on the Help menu.


How do I get rid of this?

 

[Brian Tillman]

We removed McAfee from a Windows 2003 server and rebooted. Later, a
user logs in and gets an error when starting Outlook 2003:

The add-in "C:\program Files\McAfee\Managed
VirusScan\VScan\ScanOTLK.200..." could not be installed or loaded.
This problem may be resolved by using Detect and Repair on the Help
menu.
How do I get rid of this?

With Outlook closed, open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook in the
Address Bar. Clock Go. Locate extend.dat in that folder and delete it.
Try Outlook now.

 

[Will]

With Outlook closed, open Windows Explorer and enter
%UserProfile%\Local Settings\Application Data\Microsoft\Outlook in the
Address Bar. Clock Go. Locate extend.dat in that folder and delete it.
Try Outlook now.

I won't be able to login as the user until tomorrow, but I can already tell
this is probably going to solve it. The references embedded in that file
clearly point to the program that McAfee's uninstaller failed to clean up.

 

[user]

Don't you love it when people just shoot down your suggestions like that? If you don't want the answer, don't ask the question!

Anyway it worked flawlessly for me...and would have for big Will as well had he just stepped outside the box and tried it. I even expanded on this to create a simple addition to our login script. This way I don't have to visit 200+ computers...just send an email to all users alerting them of the issue and informing them that it will automatically be repaired the next time they login.

THANKS BRIAN! GOOD LOOKING OUT!

sample .bat file:

C:
cd %UserProfile%\LocalS~1\Applic~1\Micros~1\Outlook\
del extend.dat
exit

 

[Brian Tillman]

sample .bat file:

C:
cd %UserProfile%\LocalS~1\Applic~1\Micros~1\Outlook\
del extend.dat
exit

Keep in mind that there's no guarantee that the "~1" will be the actual
number used in the 8.3 version of the name. It depends on whether or not
another file starting with the same characters was created before the one
you really want. If I were doing this, I'd use:

cd "%UserProfile\Local Settings\Application Data\Microsoft\Outlook"

Notice the quotes. Or, I'd just use a single line

del "%userProfile%\Local Settings\Application
Data\Microsoft\Outlook\extend.dat"