Problem: Connection Status: Unknown/No such interface supported

[Ross Elkin]

I am running Windows Vista Basic edition on a 2-year-old Dell. For at
least a year, the newtork icon on the taskbar has shown two computers
with a red x next to them. I have been able to connect wirelessly to
the internet despite this, but now that I am away from home and need
to connect to the internet using an ethernet cable I am unable to do
so. When I go to the network and sharing center, I need to be able to
click on "Local Area Connection" in order to change the properties of
the connection. However, there is nothing for me to click on in the
network and sharing center--there is only a message that says "Unkown,
No such interface supported."

Any help would be greatly appreciated--I need internet as soon as I
can get it. Thanks very much.

--Ross

 

[Malke]

I am running Windows Vista Basic edition on a 2-year-old Dell. For at
least a year, the newtork icon on the taskbar has shown two computers
with a red x next to them. I have been able to connect wirelessly to
the internet despite this, but now that I am away from home and need
to connect to the internet using an ethernet cable I am unable to do
so. When I go to the network and sharing center, I need to be able to
click on "Local Area Connection" in order to change the properties of
the connection. However, there is nothing for me to click on in the
network and sharing center--there is only a message that says "Unkown,
No such interface supported."

Any help would be greatly appreciated--I need internet as soon as I
can get it. Thanks very much.

1. Control Panel>Device Manager>Network Adapters - expand this category.
What is in there? Do you see the ethernet adapter as well as the wireless
adapter?

a. If yes, is there a red X next to it? If yes, right-click on it and enable
it.

b. If no...

2. Go to Dell's website and download the drivers for your ethernet adapter.
Install them.

a. Did all go smoothly and do you now have an active ethernet card? If yes,
you're done.

b. If no, then the ethernet hardware has probably failed. If you have a
desktop computer, put in a PCI ethernet card. They cost under $20. If you
have a laptop, call Dell tech support.

Malke