Printing gives error msg

[Lisa Blais]

My problem first started when I tried to print from MS
Word; it would give me an error message and then the
program would close. Now, it happens in each application,
but I get different error messages.

In Excel I get the following error message: "Excel has
caused an error in MS09.DLL Excel will now close. If you
continue to experience problems, try restarting your
computer."

In MS Word I get the following error message: "Winword has
caused an error in HPFWIN15.DLL Winword will now close.
If you continue to experience problems, try restarting
your computer."

I have no choice but to click "OK" and then the program
closes on its own.

I have re-installed MS Office, but the problem still
exists. Does anyone have any idea what my computer's
problem is??? Please help!!!

Lisa
(e-mail address removed)

 

[Jan Karel Pieterse]

Hi,

Have you tried selecting a different printer?

Regards,

Jan Karel Pieterse
Excel TA/MVP