Printer ports vanish

G

Guest

Hi,

I have an issue where printer ports vanish from Windows 2000 after the
server has been running for a few hours, printing still functions as required
but to be able to edit or add a new port I have to re-boot the server.
Re-starting the spooler server service alone does not resolve the issue. Can
anyone help with what we can look at for this issue.....

I have does a search of the web to find similar issues, and the following
seems to match the symptoms, but no working fix is posted..

http://www.pcreview.co.uk/forums/thread-1568993.php

“By this, I mean that when you click on PROPERTIES on a printer and go to
the PORTS tab, there is nothing there. Likewise, if you try to add a new
printer, no ports appear (even the LPT ports). I know they are there because
users can still
print to the existing printers. Even when I try to add a new port, it will
not show up in the list.â€


A little supporting info if it helps…..
The system is Windows 2000 Standard Server / SP4
HP ML530 hardware single CPU, 2.5GB RAM
 
A

Alan Morris

What Port monitors are installed?

HKLM\System\CurrentControlSet\Control\Print\Monitor

What is the Local Port driver value?
 
D

Dieter

Hi,

we have similiar problems caused by pc remote software "netsupport manager".
Check if you have installed remote software and uninstall it for test
purpose.

Dieter
 

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