Printer is grayed out

[Guest]

The printer icon is grayed out. The user is unable to print new email that
come in. Even when they open the email and go to File>print. That is gray too.

 

[BillR [MVP]]

See if this helps:
1. Click Start, point to Settings, and then click Printers.
2. Right-click the Printer icon, and then click Set as Default
Printer.
If you have a default printer installed but Outlook cannot locate it, remove
and re-install the printer. To do this: 1. Click Start, point to Settings,
and then click Printers.
2. Right-click the Printer icon, and then click Delete. Click Yes if
you receive a prompt to remove extra files.
3. Double-click Add Printer, and then follow the Add Printer Wizard
instructions. Click Yes if you receive a prompt to replace the existing
files.

 

[Guest]

That did not work

See if this helps:
1. Click Start, point to Settings, and then click Printers.
2. Right-click the Printer icon, and then click Set as Default
Printer.
If you have a default printer installed but Outlook cannot locate it, remove
and re-install the printer. To do this: 1. Click Start, point to Settings,
and then click Printers.
2. Right-click the Printer icon, and then click Delete. Click Yes if
you receive a prompt to remove extra files.
3. Double-click Add Printer, and then follow the Add Printer Wizard
instructions. Click Yes if you receive a prompt to replace the existing
files.

 

[Guest]

I have the same issues - how did you resolve it?

That did not work