Printer and USB Port - This device can work faster...

[Brigadier]

Athlon 5200, Win XP SP3, ASUS M2N4 motherboard, Epson CX4800 printer

I've connected the printer to one of the USB 2 ports. Every time I
turn the printer on, a notification appears above the task bar that
states "This device can perform faster...if you connect it to a Hi-
Speed USB 2.0 port."

But it is connected to a USB 2 port! There are no others available.

I've check in the Device Manage for clues, and Epson isn't being any
help.

Any thoughts?

 

[Brigadier]

Thanks, good idea to check. I'm using the cable that came with the
printer and it wouldn't surprise me if Epson supplied a cheaper cable.

Yes the port is working since I can, in fact, print and the device
manager reports no problems. I have to see if the cable is
proprietary and if I have a replacement hanging around here if it
isn't.

 

[Paul]

Thanks, good idea to check. I'm using the cable that came with the
printer and it wouldn't surprise me if Epson supplied a cheaper cable.

Yes the port is working since I can, in fact, print and the device
manager reports no problems. I have to see if the cable is
proprietary and if I have a replacement hanging around here if it
isn't.

Is there an Enhanced entry for USB, in the Device Manager ?

http://www.usbman.com/Guides/checking_for_usb_2.htm

Paul

 

[Basil]

Athlon 5200, Win XP SP3, ASUS M2N4 motherboard, Epson CX4800 printer

I've connected the printer to one of the USB 2 ports. Every time I
turn the printer on, a notification appears above the task bar that
states "This device can perform faster...if you connect it to a Hi-
Speed USB 2.0 port."

But it is connected to a USB 2 port! There are no others available.

I've check in the Device Manage for clues, and Epson isn't being any
help.

Any thoughts?

You can disable that error message. Just go to device manager and select
the USB Universal Host Controller, right click and select properties, go to
the advanced tab and uncheck tell me if this device can performan faster.

 

[GTS]

You can disable that error message. Just go to device manager and select
the USB Universal Host Controller, right click and select properties, go
to
the advanced tab and uncheck tell me if this device can performan faster.

If the message is appearing, then the device is only working at USB 1
speeds. Not an issue for a printer - but a big issue if you connect a hard
drive to the same port!
The main thing to check is that you do have a USB2 enhanced host controller
in device manager. The best way is to go to device manager, change the view
to 'Devices by connection', and then expand the PC tree until you see all
the USB contollers listed. If you expand each of these, it tells you what is
connected to each controller - and by moving devices around you can
experiment which ports are USB2.
The only time I had a similar issue to yours, it turned out the motherboard
CD did not have the correct drivers for USB 2 enhanced - I found some
updated drivers direct from the chipset maker (SIS), and all my ports
starting working in USB2.

 

[John Doe]

You can disable that error message. Just go to device manager and
select the USB Universal Host Controller, right click and select
properties, go to the advanced tab and uncheck tell me if this
device can performan faster.

It's worth a look if you know the hardware is outdated. But,
unfortunately, even if you can find the wording "USB Universal Host
Controller" or similar, not all systems have the checkbox to disable
the error message.

 

[Brigadier]

Is there an Enhanced entry for USB, in the Device Manager ?

http://www.usbman.com/Guides/checking_for_usb_2.htm

    Paul

No "Enhanced" entry (tab or button) on the dialog for "Standard
Enhanced PCI to USB Host Controller", but there is an Advanced. This
doesn't tell me much other than the bandwidth reserved, and a check
box to hide errors. I've check all of the other entries beneath USB
Controllers.

 

[Brigadier]

Hi,
I had a similar problem with a 5m cable I bought on EBay. It had the
same message. I bought a cable from Dick Smith and no longer had a
problem. Price difference was $6 on EBay $28 at Dick Smith

DJT

Thanks. I haven't checked my collection of cables yet for one with
the same male and female ends.

 

[Brigadier]

Do you have another USB2 device to check in the port?  Can you swap something
else to confirm?

There are MoBos out there that have a mix of USB1 and USB2 ports, so makesure
yours are all definitely USB2.  If you have USB mouse and/or keyboard, swap one
of them to the current printer port, and try the printer in the other port.

Yes, another good idea (shoulda thought of it myself!). I have a USB2
harddrive and when I plug that in, I get no error (I hadn't before
either) but the Device Manager actually reports that it's a USB 2
device (on the properties dialog, Location: Location 0 (USB2.0 Storage
Device)). I get no such notification for the printer (Location:
Location 0).

The machine is one year old and all of the ports are supposed to be
USB2. I have a second PC (7 years old) with USB1 ports and a USB2
card that I bought specifically to address this problem about two
years ago.

Thanks for your help.

 

[Brigadier]

It's worth a look if you know the hardware is outdated. But,
unfortunately, even if you can find the wording "USB Universal Host
Controller" or similar, not all systems have the checkbox to disable
the error message.

Thanks, everyone, for your ideas.

I've viewed by connection and expanded both my USB2 harddrive and the
printer. No surprise, the harddrive is declared as USB2 but the
printer (and all of it's entries) is not. I do see the check box for
hiding the error msgs.

I will try to find a cable replacement in my stash of cables. Failing
that, and any help from Epson, I'll hide the error msg. I realize
that printing isn't going to occupy much bandwidth, but would the port
type have any affect on Scanning (the Epson CX4800 is a 3 in 1)?

 

[Basil]

It's worth a look if you know the hardware is outdated. But,
unfortunately, even if you can find the wording "USB Universal Host
Controller" or similar, not all systems have the checkbox to disable
the error message.

??? Both my XP and Vista computers have that option. You have to select
Host Controller and not Hub to see the option.

 

[John Doe]

??????

!!!!!!!

Both my XP and Vista computers have that option.

Two systems is a drop in the bucket.

You have to select Host Controller and not Hub to see the option.

I've looked for Windows settings millions of times. I double
checked, my neighbor's XP computer does not have that option. I
think it might be due to outdated hardware. That's too bad, because
we already know it's outdated hardware and that's the reason we
would like to disable the error message. But it's no big deal.

Yours is good advice, IMO, but like I said it doesn't apply to
everybody.

 

[Patty]

No "Enhanced" entry (tab or button) on the dialog for "Standard
Enhanced PCI to USB Host Controller", but there is an Advanced. This
doesn't tell me much other than the bandwidth reserved, and a check
box to hide errors. I've check all of the other entries beneath USB
Controllers.

"Standard Enhanced PCI to USB Host Controller" indicates you have USB 2
installed.

Patty