POOM package from InTheHand - for Peter Foot

[Glyn Meek]

Peter...assuming you will be the one reading this, we just received this
from one of our customers...

"Your software runs fine on my iPAQ Pocket PC H3700 but now I have one big
problem: The contact Tab does not work. I can not access my pocket outlook
contact info."

Have you ever heard of anything with the POOM causing a problem like this,
and can you imagine what might cause it? At no point during our code do we
ever actually write anything to the Contacts, all we do is read information?

Regards

Glyn

 

[Peter Foot [MVP]]

Glyn,

I assume the contact tab is within your own software. Is there any kind of
error message/exception raised? Also what version of the PocketOutlook
wrapper are you using? If it's prior to v1.6 is the ARM version of the
native pocketoutlook.dll deployed to the device?

Peter

 

[Glyn Meek]

No, that's the problem Peter. It appears that the regular tab to Contacts
within the OS is the one that gets disabled, nothing to do with our code. I
just wondred if anything that we do could effect this. I don't think so,
but whi knows.

Glyn

 

[Peter Foot [MVP]]

Can you explain where the "regular tab to Contacts" is on the system, thats
where I'm confused as Contacts doesn't have a tabbed ui e.g.
Hardware button to launch contacts
Start > Contacts

Or is there a problem with the tabs on an individual contact page either
launched from the built in app or .Display()

Peter

 

[Glyn Meek]

Sorry Peter for the confusion...by the 'tab', I meant the Contacts menu item
that hangsoff the Start menu.

 

[Peter Foot [MVP]]

I see, thanks for clarifying. First suggestion would be to simply soft-reset
the device and see if this clears it. Another option would be to delete all
contacts off the device and resync from Outlook (Make a backup first of
course), in case the database is in some way corrupt.

Peter

 

[Glyn Meek]

Actually, soft reset did clear it. I suppose my concern was whether I had
done something to actually CAUSE it to corrupt so that it needed the reset!

Glyn