Photos Not Found In Outlook 2000

[Phil Cunundrum]

All of a sudden in Outlook 2000 any attachments when I try and open
them, I get the message "The System cannot find the path specified".

This was working fine, I have no viruses and all of a sudden now it
cannot find files -- ANY suggestions would be worthwhile.

WinXP SP1 and all other updates are current.

Thanks
/pc

 

[Brian Tillman]

All of a sudden in Outlook 2000 any attachments when I try and open
them, I get the message "The System cannot find the path specified".

I've seen this caused by a problem with the secure temporary folder Outlook
uses to store attachments when you open them from within a mail message.
First try emptying your Temporary Internet Files cache. In IE, click
Tools>Internet Options and click Delete Files. Select the "Delete all
offline content" option and click OK, then OK again.

If that doesn't work, open a command line window and enter the following:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose name starts with OLK. Let's say you see OLK1A.
Then enter the following:

rmdir /s /q OLK1A
exit

Now try your attachment again. If neither of these works, there's one other
thing I could suggest, but I'd rather not, since it involves the registry
and I'm not sure it would help anyway.

 

[Phil Conundrum]

I tried both. IE cache clear did not work.

The second one implies DOS commands and I am running WIN XP. But I
did search for a OLK folder and there was none to remove.

Problem still exists and I am still looking for answers. I have
begged my wife for years to get a REAL email client instead of
Outllook but she refuses and then expects me to fix the problems.

HELP -- Is MicroSoft out there ???

/pc

 

[Brian Tillman]

The second one implies DOS commands and I am running WIN XP.

So? Windows XP contains a DOS emulator. (Actually, it contains two: a 16
bit emulator (command.com) and a 32 bit emulator (cmd.exe).) You can open a
command line prompt in Windows XP as readily as you could open it in Windows
3.1

But I did search for a OLK folder and there was none to remove.

Of course not. Windows hides the true structure of Temporary Internet Files
and you won't ver see what it's real structure is unless you use a command
line prompt.

Problem still exists and I am still looking for answers.

The go back and follow the advice I already gave you.

I have begged my wife for years to get a REAL email client instead of
Outllook

What prevents Outlook from being a REAL email client, in your opinion?

 

[Phil Conundrum]

I did exactly as you suggested. The commands did not work (read that
as not accepted) which prompted my reply that I am still searching
for a solution. Double check you command line to see if there is
something wrong there ?

An acceptable email client, ahhh where to begin. Let me say that I
have used Eurdora for 10 years and for my money (FREE) it continues to
be the most robust email client that I know of. It is easy to use
organize it does not crash, mysterious things do not happen. Backup
is a total breeze. Even with its issues Pegasus is better than
Outlook.

However, that doe not persuade my bride. So, I end up being Tech
Support.

Thanks
/pc

 

[Phil Conundrum]

OK, pc is trying to hide his embarrassed look as he realizes that the
dreaded "OPERATOR ERROR" was the reason that the CMD sequence did not
perform as suggested.

So after trying to come up with good excuses for being an idiot, I did
correctly perform the sequence. The Directory removed on my system
was OLKD. It was empty from the previous removal of files in the
directory. Then performed a complete shutdown and power up sequence.

Sadly however, the problem remains - to reiterate:

When trying to open a photo in Outlook 2000 she only gets the error
message:

"System cannot find the path specified"

So after correcting my errors we still are searching for a solution.
All suggestions considered.

Thanks

/pc

 

[Brian Tillman]

So after trying to come up with good excuses for being an idiot, I did
correctly perform the sequence. The Directory removed on my system
was OLKD. It was empty from the previous removal of files in the
directory. Then performed a complete shutdown and power up sequence.

Sadly however, the problem remains - to reiterate:

When trying to open a photo in Outlook 2000 she only gets the error
message:

"System cannot find the path specified"

So after correcting my errors we still are searching for a solution.
All suggestions considered.

OK, then, here's another. Start REGEDIT and find the key
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\Security\OutlookSecureTempFolder

If its value is "C:\Documents and Settings\{user}\Local Settings\Temporary
Internet Files\OLKD\", remove the key (and delete the folder fro Temporary
Internet Files, as I already described in a previous message, if it is still
there). If it's value is not "C\Doc...\OLKD\", create a folder in Temporary
Internet Files that matches the value in the key.

Removing the key allows Outlook to create another folder chosen by an
algorithm inside Outlook. Usually it works, but it might not. The problem
you've described can occur when the value in the key points to a
non-existent folder or when the folder's path is too long. Consequently,
you can also create a folder like "C:\Temp\OLKD" and then alter the registry
key to match that path in order to shorten the path. Note that, in the
registry key, there's a trailing slash.

A related article can be found at http://support.microsoft.com/?id=296416

 

[Phil Conundrum]

Ok, here is tonight's report:

Went to REGEDIT and found that the file referred to was OKLE.

So, then I tried to create a folder inside of Temporary Internet Files
called OKLE. It woudl not allow me to create it. So I created it
and tried to move it in there and it would not let me.

So then I created the folder C:\tempInternet\OKLE

Then I did a REGEDIT to point to the new folder remembering to put the
trailing \ on it.

Then rebooted.

Tried to send 3 emails one with a PDF file and one with a DOC file and
one with a JPG file. The PDF file icon appeared & opened fine. The
DOC file icon appeared & opened fine. The JPG file did not have a JPG
icon and gave the same damn message. So we can conclude that this
problem occurs both in attached pictures and imbedded pictures in the
email.

Then I went and looked at the new folder and it had a folder in the
OKLE Folder called Temporary Internet Files with nothing in it.

Does any of these facts help to noodle out a hint of what the H is
going on ?

Thanks
/pc

 

[Brian Tillman]

Went to REGEDIT and found that the file referred to was OKLE.

So, then I tried to create a folder inside of Temporary Internet Files
called OKLE. It woudl not allow me to create it. So I created it
and tried to move it in there and it would not let me.

You can create it in a command line window:

cd %UserProfile%\Local Settings\Temporary Internet Files
mkdir OLKE

Then I went and looked at the new folder and it had a folder in the
OKLE Folder called Temporary Internet Files with nothing in it.

Does any of these facts help to noodle out a hint of what the H is
going on ?

Perhaps a better approach would be to delete all OLK folders under Temporary
Internet Files and also delete the OutlookSecureTempFolder registry key and
let Outlook totally control it.

 

[Phil Conundrum]

Brian,

Here is the story today. You suggested:

Perhaps a better approach would be to delete all OLK folders under Temporary
Internet Files and also delete the OutlookSecureTempFolder registry key and
let Outlook totally control it.

I did that - nothing any different. One thing I neglected to mention
in the past is that you have the option to open the file or save it.
It matters not which option you choose the result is the same:

"System cannot find the path specified"

Then I went back into the REGEDIT. Outlook had created a new folder
OKL16. So, Outlook controlled it but still cannot find things it is
controlling.

One option, I considered is just a complete new install of Office,
after doing a complete PST backup. I am concerned that I will somehow
lose some or all of her stuff if I do that.

Thanks
/pc

 

[Brian Tillman]

One option, I considered is just a complete new install of Office,
after doing a complete PST backup. I am concerned that I will somehow
lose some or all of her stuff if I do that.

If you save the PST, you'll lose none of her stuff, since all stuff in in
the PST.

 

[Phil Conundrum]

So, are you suggesting that is what we are down to (a complete
reinstall) ?

/pc

 

[Brian Tillman]

So, are you suggesting that is what we are down to (a complete
reinstall) ?

No, I was answering your specific question that _if_ you needed to
reinstall, would you lose your data.

 

[Phil Conundrum]

Well, I am out of ideas, in fact I was when I made my first post. It
appears that you also are out of ideas. So, I guess we are down to
the full reinstall ?

/pc

 

[Peter]

Hi i Had the same problem and treid everything i could find in the
group and nothing worked. it turned out to be a corrupt profile. so
delete the old profile and create a new one. that should solve your
problem

Peter, mcp

 

[Peter]

Hi i Had the same problem and treid everything i could find in the
group and nothing worked. it turned out to be a corrupt profile. so
delete the old profile and create a new one. that should solve your
problem

Peter, mcp

 

[Phil Conundrum]

Peter - Happy New Year.

Since I am not and Office Professional, when you say Profile - I
assume you mean - Account. If I understand you then, I should delete
the account and set up a new one.

If that is correct, then how do I save all of her contact information
etc. If I do an Outlook backup and to a PST file and then restore
it, don't I reload the corrupted piece as well ??

Thanks
/pc