Personal Folders opened twice?

[Stephen Quist]

Hi,

With my Outlook 2003 on XP I see two copies of my Personal Folders open in
the pane along the left side. They show different icons, the top one has the
icon with the home and clock bits. The other has an icon that looks like a
set of folders. Other than the icon they seem to behave identically. The
"Close Folder" menu item is grayed out.

This doesn't strike me as normal. What can I do to fix it?

Also, when I check the properties of the folder the "Advanced" button does
not work. I get a dialog box that says "The operation failed. An object
could not be found." It this related or is it a different problem?

Thanks.

Steve

 

[Gordon]

Hi,

With my Outlook 2003 on XP I see two copies of my Personal Folders open in
the pane along the left side. They show different icons, the top one has
the icon with the home and clock bits. The other has an icon that looks
like a set of folders. Other than the icon they seem to behave
identically. The "Close Folder" menu item is grayed out.

This doesn't strike me as normal. What can I do to fix it?

When you (presumably) transferred your Outlook data to this machine, did you
use the import function?

 

[Stephen Quist]

When you (presumably) transferred your Outlook data to this machine, did
you use the import function?

No, I copied the .pst file.

 

[Gordon]

No, I copied the .pst file.

And did you overwrite the existing pst file when you pasted it?

 

[Stephen Quist]

And did you overwrite the existing pst file when you pasted it?

Yes. I normally install Outlook, open it once to get it past all the startup
stuff,
close it, copy the .pst file and open it again. I get a message to select
the .pst
file. After I fix the contacts folders everything seems to be working. Is
this not
the right procedure?

 

[Gordon]

Yes. I normally install Outlook, open it once to get it past all the
startup stuff,
close it, copy the .pst file and open it again. I get a message to select
the .pst
file. After I fix the contacts folders everything seems to be working. Is
this not
the right procedure?

No. Pasting over an existing pst file can lead to corruption and a "ghost"
set of folders as you've found out!
Close Outlook, go to Control Panel-Mail-Show Profiles-Add and add a new
Outlook Profile. Add the existing pst file to that profile.
See if that helps.
then read these on how to correctly migrate Outlook data (ignore anything
about using import/export)

http://office.microsoft.com/en-us/outlook/HA010771141033.aspx

more info here:

http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm

HTH

 

[Stephen Quist]

No. Pasting over an existing pst file can lead to corruption and a "ghost"
set of folders as you've found out!
Close Outlook, go to Control Panel-Mail-Show Profiles-Add and add a new
Outlook Profile. Add the existing pst file to that profile.
See if that helps.
then read these on how to correctly migrate Outlook data (ignore anything
about using import/export)

http://office.microsoft.com/en-us/outlook/HA010771141033.aspx

more info here:

http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm

HTH

Thanks! Problem solved.

Steve

 

[Gordon]

Thanks! Problem solved.

Steve

YW!