Persistent problems with LaCie drive - any advice?

[Guest]

I have bought the newest gadget from LaCie - the Big Disk Extreme with 500GB external hard drive space. But I can not get my workstation running XP Professional to read it. I have an Adaptec FireWire card. At best the drive shows up in Device Manager but is not functional and does not get assigned a drive letter; at worst it hangs the system. I have contacted LaCie, who pointed blame at Adaptec or Microsoft, Adeptec, who pointed blame at LaCie or Microsoft, and have contacted Microsoft but have yet to hear anything from them, although I have little doubt that they will point the blame at LaCie or Adeptec. Is anybody else having these sorts of problems and/or possibly fixed them? Are there any diagnostic tools which can at least give me better information about what is going wrong? I'm at wit's end.

 

[Carey Frisch [MVP]]

Right-click on MY COMPUTER and select MANAGE.
Click on DISK MANAGEMENT and in the lower right-hand
window (gray shaded area), right-click on your second drive
and select INITIALIZE DISK.

If that does not work:

Go to Start > Run and type: CMD , and hit enter.
In the Command Prompt window, type: DISKPART , hit enter.
Then type: RESCAN , hit enter.
Try initializing the disk again.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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|I have bought the newest gadget from LaCie - the Big Disk Extreme with 500GB external hard drive space. But
I can not get my workstation running XP Professional to read it. I have an Adaptec FireWire card. At best
the drive shows up in Device Manager but is not functional and does not get assigned a drive letter; at worst
it hangs the system. I have contacted LaCie, who pointed blame at Adaptec or Microsoft, Adeptec, who pointed
blame at LaCie or Microsoft, and have contacted Microsoft but have yet to hear anything from them, although I
have little doubt that they will point the blame at LaCie or Adeptec. Is anybody else having these sorts of
problems and/or possibly fixed them? Are there any diagnostic tools which can at least give me better
information about what is going wrong? I'm at wit's end.

 

[Bill Drake]

This is a known problem with WXP and the default Firewire Drivers.

See the 329256 Knowledge Base article for a description of why
the problem occurs and info on the required update patch:

http://support.microsoft.com/default.aspx?scid=kb;en-us;329256


Best I can do for now. <tm>


Bill