G
Guest
I need a little help with a formula in excel. I have to calculate the number
of calls taken per hour. This is not a problem for a daily formula, however
the problem comes when totaling the hours for a month up and then dividing by
the number of calls. For example, the following is for one day and works
with no problem:
Agent Hours Calls Calls per Hour
1 6:45:48 36 5.32
When I total it, this happens:
Agent Hours Calls Calls per Hour
1 52:13:01 518 122.84
My formula is =IF(C21>0,J21/((C21-INT(C21))*24),""). My thought (and best
guess) is that excel is calculating the fours left over from 48 which maybe
it is seeing as 2 days, 4 hours, and 13 minutes. Is there a way to
workaround that? Any help would be greatly appreciated.
Thanks,
Michael
of calls taken per hour. This is not a problem for a daily formula, however
the problem comes when totaling the hours for a month up and then dividing by
the number of calls. For example, the following is for one day and works
with no problem:
Agent Hours Calls Calls per Hour
1 6:45:48 36 5.32
When I total it, this happens:
Agent Hours Calls Calls per Hour
1 52:13:01 518 122.84
My formula is =IF(C21>0,J21/((C21-INT(C21))*24),""). My thought (and best
guess) is that excel is calculating the fours left over from 48 which maybe
it is seeing as 2 days, 4 hours, and 13 minutes. Is there a way to
workaround that? Any help would be greatly appreciated.
Thanks,
Michael